MK
Moalusi K
1 reviews | Active since Sept 2019
07 Sept 2019, 20:49
PAYMENT DELAY
I HAVE A PROBLEM WITH BETWAY, IS AN ONLINE GAMBLING, I HAVE A WITHDRAWAL OF R1500 ON THE 1ST SEPTEMBER 2019 HOPING I WILL RECEIVE MY MONEY ON 2ND SEPTEMBER 2019, BUT EVEN NOW I HAVENT GOT MY 10 DIGIT PIN TO WITHDRAW THE MONEY ITS BEEN A WEEK NOW CALLING AND ASKED FOR A HELP IT SEEMS LIKE THEY ARE NOT TAKING ME SERIOULY
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Replies (2)
Betway - South Africa's replyOfficial
07 Sept 2019, 22:18HI Moalusi.
We do apologise for the inconvenience. The 10 digit PIN is sent by ABSA and we are experiencing the issue where not all of the customers are receiving their PINs. To circumvent this issue we collate all the affected customers and resend the PINs twice a day. Can you please contact us on live web chat through our website in order for us to collect your information to ensure a swift resolution and that you will receive the 10 digit PIN.
Congratulations on your recent winnings!
Regards,
Betway Team
We do apologise for the inconvenience. The 10 digit PIN is sent by ABSA and we are experiencing the issue where not all of the customers are receiving their PINs. To circumvent this issue we collate all the affected customers and resend the PINs twice a day. Can you please contact us on live web chat through our website in order for us to collect your information to ensure a swift resolution and that you will receive the 10 digit PIN.
Congratulations on your recent winnings!
Regards,
Betway Team
Betway - South Africa's reply07 Sept 2019, 22:18
Official
HI Moalusi.
We do apologise for the inconvenience. The 10 digit PIN is sent by ABSA and we are experiencing the issue where not all of the customers are receiving their PINs. To circumvent this issue we collate all the affected customers and resend the PINs twice a day. Can you please contact us on live web chat through our website in order for us to collect your information to ensure a swift resolution and that you will receive the 10 digit PIN.
Congratulations on your recent winnings!
Regards,
Betway Team
We do apologise for the inconvenience. The 10 digit PIN is sent by ABSA and we are experiencing the issue where not all of the customers are receiving their PINs. To circumvent this issue we collate all the affected customers and resend the PINs twice a day. Can you please contact us on live web chat through our website in order for us to collect your information to ensure a swift resolution and that you will receive the 10 digit PIN.
Congratulations on your recent winnings!
Regards,
Betway Team
Betway - South Africa's replyOfficial
21 Oct 2019, 07:48Hi Moalusi,
A follow up reply has been sent from our support desk to your inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,Betway Team
A follow up reply has been sent from our support desk to your inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,Betway Team
Betway - South Africa's reply21 Oct 2019, 07:48
Official
Hi Moalusi,
A follow up reply has been sent from our support desk to your inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,Betway Team
A follow up reply has been sent from our support desk to your inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,Betway Team