1 reviews | Active since Sept 2022
PAY-OUT DELAYING TACTICS
I have submitted and resubmitted all my fica documents to your department using both the online and email platform. I have received approval for all of them time and again. We have danced to your delaying tactics of asking for documents only when we make follow-ups with your people.
This is a courtesy email to inform you that the MER has agreed to look at my case and bundle of evidence for the case I have lodged against you (Update case referred to the Western Cape Gambling Board). It has been utterly emotionally draining dealing with your customer service team. Within my bundle I have two recorded cases of being promised that the money has been processed and will reflect "today or tomorrow" it's been two weeks.
It is disgusting practice at its most. The number of pay-out complaints may suggest that this is deliberate practice. I am hoping the Board will do an in-depth enquiry considering all this complaints.
If you are reading this, i assume you are also going through the same issue. I have lost all confidence in this company.
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for providing the requested documents.
Kindly note that we are in the process of reviewing the documents and once this has been completed we will be in contact to give you the update.
We appreciate the time and patience in allowing us to assist you regarding this query.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for providing the requested documents.
Kindly note that we are in the process of reviewing the documents and once this has been completed we will be in contact to give you the update.
We appreciate the time and patience in allowing us to assist you regarding this query.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team