KJ
Keeno J
1 reviews | Active since Mar 2026
30 Mar 2026, 21:35
Pathetic service for a month already!
I am truly upset with the way things are going. I can't with withdraw because its under standard review. I've contacted the company, but its been a month of back and forth with the chat bots and then calling the call centre. Everytime its "wait 24hours' this is pathetic man.
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
31 Mar 2026, 08:25Hi Keeno,
Thank you for taking the time to share your experience.
We sincerely apologize for the frustration and inconvenience you’ve encountered while trying to withdraw your funds.
We understand how important timely feedback is, and we acknowledge the inconvenience caused by the repeated follow‑ups. Our goal is to resolve this matter for you as quickly as possible. As soon as we receive an update from the Account Review Team, we will contact you immediately.
Thank you again for your patience while we work to finalize this.
Regards,
Betway Team
Thank you for taking the time to share your experience.
We sincerely apologize for the frustration and inconvenience you’ve encountered while trying to withdraw your funds.
We understand how important timely feedback is, and we acknowledge the inconvenience caused by the repeated follow‑ups. Our goal is to resolve this matter for you as quickly as possible. As soon as we receive an update from the Account Review Team, we will contact you immediately.
Thank you again for your patience while we work to finalize this.
Regards,
Betway Team
Betway - South Africa's reply31 Mar 2026, 08:25
Official
Hi Keeno,
Thank you for taking the time to share your experience.
We sincerely apologize for the frustration and inconvenience you’ve encountered while trying to withdraw your funds.
We understand how important timely feedback is, and we acknowledge the inconvenience caused by the repeated follow‑ups. Our goal is to resolve this matter for you as quickly as possible. As soon as we receive an update from the Account Review Team, we will contact you immediately.
Thank you again for your patience while we work to finalize this.
Regards,
Betway Team
Thank you for taking the time to share your experience.
We sincerely apologize for the frustration and inconvenience you’ve encountered while trying to withdraw your funds.
We understand how important timely feedback is, and we acknowledge the inconvenience caused by the repeated follow‑ups. Our goal is to resolve this matter for you as quickly as possible. As soon as we receive an update from the Account Review Team, we will contact you immediately.
Thank you again for your patience while we work to finalize this.
Regards,
Betway Team
KJ
Keeno J's updateReviewer Update
31 Mar 2026, 08:46So how much longer? Ive been in contact with your consultants multiple times, every week a call and trying to make contact... then I'm told to wait , how much longer will I have to wait? I know this is a business but where is the customer care???
KJ
Keeno J's update31 Mar 2026, 08:46
Reviewer Update
So how much longer? Ive been in contact with your consultants multiple times, every week a call and trying to make contact... then I'm told to wait , how much longer will I have to wait? I know this is a business but where is the customer care???
Betway - South Africa's replyOfficial
31 Mar 2026, 12:14Hi Keeno, Thank you for your patience while we reviewed your account. We’re pleased to inform you that the review process has been concluded. You may resume using our platform as normal. To help avoid similar issues in the future, we kindly recommend fami****izing yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage. Thank you for choosing Betway, and we look forward to continuing to serve you. Regards, Betway Team
Betway - South Africa's reply31 Mar 2026, 12:14
Official
Hi Keeno, Thank you for your patience while we reviewed your account. We’re pleased to inform you that the review process has been concluded. You may resume using our platform as normal. To help avoid similar issues in the future, we kindly recommend fami****izing yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage. Thank you for choosing Betway, and we look forward to continuing to serve you. Regards, Betway Team