Pathetic service

I did a withdrawal on the 19th of March of r4800 that amount was reversed and played with. I noticed around the morning the cash still hasn't reflected in my account when I checked again and got in contact with Betway the agents said there is nothing they can do but only lock my account. This isn't the first time it has happened to me.. I want my money Betway, my account is now locked the last time it got locked as well. Who plays r4800 finished in 1 night like really

This is ridiculous