Pathetic service

Item: Betway - South Africa
Rating: 1
Author: Sibusiso D

10 hours later my deposit via bank still hasn't been allocated. The service is exteley poor their live chats never work ...phones never answerd holding for an hour ...sent and countless emails not even s single response. I'm so dissapionted I've never experienced such pathetic service from any other gambling channel ...it's like I've deposited the finds into a ghost account..I can't even speak to someone from betway about it

Helpful (0)

Replies (3)

Betway - South Africa's replyOfficial

04 Nov 2020, 10:38

Hi Sibusiso,

Thank you for your patience in awaiting a follow up from us.

A reply has been sent from our support desk to your social inbox as confirmation of the resolution of your review.

Please note that in the aim to speed up the resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.

Regards,

Betway Team

Betway - South Africa's reply04 Nov 2020, 10:38

Official

Hi Sibusiso,

Thank you for your patience in awaiting a follow up from us.

A reply has been sent from our support desk to your social inbox as confirmation of the resolution of your review.

Regards,

Betway Team

Sibusiso D's updateReviewer Update

04 Nov 2020, 11:09

Thank you. I wish I would had feedback earlier...much appreciated

Sibusiso D's update04 Nov 2020, 11:09

Reviewer Update

Thank you. I wish I would had feedback earlier...much appreciated

Betway - South Africa's replyOfficial

29 Nov 2021, 17:24

Hi Sibusiso,

Thank you for providing us with this feedback, we are pleased to note that this matter has been dealt with and resolved via this communication.

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team

Betway - South Africa's reply29 Nov 2021, 17:24

Official

Hi Sibusiso,

Thank you for providing us with this feedback, we are pleased to note that this matter has been dealt with and resolved via this communication.

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team