Pathetic and unreliable customer service.

I did a withdrawal during February and till today I still have not received those funds. You guys keep telling me to send my business CK and a signed Authorisation letter stating if the account can get withdrawals, which I did sent and it was signed. Every 48hr I pick up my phone and call you guys, asking what’s the latest update, and I get told we waiting for the payment department to verify your payment. What’s shocking to me is that I have spoken and chatted to over 10 different consultants at Betway and they giving me a different answer. All I here is please send your signed letter, which am sure I have sent more than 10 times. Then the other consultant tells me allow 48 hours for funds to clear, kanti how many hours are there since mid February? On Friday the 19 I resent @Betway_za the Documents again. At 14:22pm. At 16:10 a consultant confirmed that my documents where received and can verify that. He even suggested to reverse the funds back to my Betway account, which he did. It’s been over 62 hours today and when I call at AGAIN asked to send