KP
Kamzito P

1 reviews | Active since Jun 2014

15 Jun 2025, 03:12

Oversight

Really disappointed, was told I have a relationship bonus and than after waiting was than told it was an oversight sorry.

For a loyal fan this isn't the treatment I expected.

Let me down big time

0
Replies (7)
Betway - South Africa
Betway - South Africa's reply17 Jun 2025, 07:28
Official
Hi Kamzo,  Thank you for your review and for your patience in awaiting a follow-up from us.  We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.  Regards, Betway Team 

Best regards,

Betway - South Africa
Betway - South Africa's reply18 Jun 2025, 12:32
Official
Hi Kamzo,  Thank you for your review and for your patience in awaiting a follow-up from us.   We have tried reaching out to you, sadly to no avail.
 
Kindly advise on a suitable time for us to contact you to discuss the matter further.
 
Your response will be greatly appreciated.  Regards, Betway Team 

Best regards,

KP
Kamzito P's update18 Jun 2025, 15:41
Reviewer Update
Please call now
KP
Kamzito P's update18 Jun 2025, 15:43
Reviewer Update
Free for your call
Betway - South Africa
Betway - South Africa's reply18 Jun 2025, 16:36
Official
Hi Kamzo, 
Thank you for your review and for taking our call. We appreciate the time to allow us to clarify the matter for you. 

At Betway, we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage. 

Regards, 

Betway Team 

Best regards,

KP
Kamzito P's update18 Jun 2025, 17:23
Reviewer Update
Thank you for the call and the explanation.
I hope you come right with what you have requested as that would really restore my faith in what was a negative experience. Looking forward to a positive outcome
Betway - South Africa
Betway - South Africa's reply19 Jun 2025, 11:30
Official
Hi Kamzo, 
Thank you for your review and for taking our call. We appreciate the time to allow us to resolve the matter for you. 
 We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.  Thank you for sharing the thrill and the love of the game with us as part of the Betway family.  And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 
Regards, 
Betway Team 

Best regards,