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Esihle K

1 reviews | Active since Sept 2025

13 Sept 2025, 14:28

On the 2nd of September at 15:30, I made my first withdrawal from Betway for R1,500

On the 2nd of September at 15:30, I made my first withdrawal from Betway for R1,500. I never received the funds. After waiting two days, I escalated the matter and was told my account is “under review.” No explanation was given, no time frame, nothing at all. One agent even told me that reviews can take years, which is unacceptable. Later, when I went back to check, I saw that the R1,500 withdrawal had been reversed. I then tried to withdraw R1,796, but even with that amount, nothing has been paid out to me. To this day, I keep getting the same response that my account is under review, but no one is willing to assist me or even explain what’s going on. I already uploaded my ID, and my account is verified, so there’s no reason for these endless delays. It has now been over a week with no progress, no communication, and no payment. This is frustrating, unfair, and feels like I am being denied access to my own money.

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Replies (4)
Betway - South Africa
Betway - South Africa's reply15 Sept 2025, 06:10
Official
 Hi Esihle,  
 
Thank you for your review. We appreciate the time you took to raise this matter.   
 
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.   
   
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 
 
Regards,  
Betway Team  
EK
Esihle K's update16 Sept 2025, 13:52
Reviewer Update
Hi Betway Team,

Thank you for your response and for the call I received yesterday regarding my account. I appreciate the explanation given and was told that I would receive an email with further details. While I did receive the email, it unfortunately did not provide any new information, only that my account is still under review.
However, as of this morning, I am now completely locked out of my account. When I try to log in, it says my username is not correct, meaning I no longer have any access at all. This is very concerning, especially after I was assured that the issue should be resolved.

May I please get urgent clarification on why my account has now been locked out entirely, and when I can expect this to be resolved?


EK
Esihle K's update17 Sept 2025, 05:06
Reviewer Update
It has now been over two weeks that I have been receiving the same response that my account is “under review,” with no resolution provided. To make matters worse, I no longer even have access to my account, whereas before your team contacted me, I was at least able to log in. This situation is getting worse instead of being resolved.

When I was contacted by your representative, I was told that my documents were in order and that I would receive an email confirming this. Yet, since then, I have seen no progress, only repeated messages saying my account is still under review.

This delay is unacceptable. I need this review to be finalized and my funds released as soon as possible. It has already been over two weeks, and I cannot continue to be left waiting with no clear answers.

I am asking again for a definite timeframe on when this review will be completed and when I will have access to both my account and my money.


EK
Esihle K's update17 Sept 2025, 13:34
Reviewer Update
I am disappointed to once again receive the same automated response regarding my account. This does not address my concerns or provide any real update.

It has now been over two weeks since my account has been placed under review, and despite submitting all required documents (including my ID, which has already been verified), there is still no clear explanation for why the process is taking this long.
To make matters worse, I am now unable to even access my account, which only became the case after the review process began. This situation is unacceptable.
I need a clear and specific update on the following:
What exactly is causing the delay in unlocking my account?
Why is my account still under review when my documents have already been confirmed?
When, specifically, can I expect this matter to be resolved and my funds to be released?

The repeated generic responses are not helping. I urgently require access to my funds and to my account, and I expect a proper update with a definite timeframe.