LH
Larry H

1 reviews | Active since Aug 2018

24 Apr 2024, 15:31

NOT PAYING OUT MY WINNINGS

Betway have removed my withdrawal BUT not paid me MY winnings . I have sent them more than enough info regarding FICA ...but ....no response Just keeping my money in their account . I was able to withdraw R5000 with E-wallet ...but to pay back into my account ...NO CHANCE This has been going on for 10 days now . NO COMMUNICATION NO PHONE CALLS NO ADVISE ....just keep my winnings . Quick to take your deposit ....NOT keen to pay out

0
Replies (3)
Betway - South Africa
Betway - South Africa's reply24 Apr 2024, 15:40
Official
Hi Larry,
 Thank you for your review and for your patience in awaiting a follow-up from us.   We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.  Regards, Betway Team 
LH
Larry H's update24 Apr 2024, 16:18
Reviewer Update
AS you can see an automative message .....much like speaking to your tele clerks on the phone.
Unable to give a human response or solution.
Gamblers don't have patience.


Betway - South Africa
Betway - South Africa's reply24 Apr 2024, 16:57
Official
Hi Larry,
 Thank you for your review and for your patience in awaiting a follow-up from us.   We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.  Regards, Betway Team