Not a great experience at all, no professionalism

I had my *** blocked a year 2 months ago I emailed fica department with all my documents up until this very day no response, cotacted them via call 3 times waited 15 min the first call, 10 the second call and again today waited 10 min without any response, contacted the live chat waited 45 min no response, again this evening 10 min a consultant Betty introduced herself and disappeared, customer service is extremely bad waste of my airtime and time, I have screenshots of how long I waited on line