LD
Lawrence D
1 reviews | Active since Apr 2017
03 Aug 2025, 19:15
Nonsense
I am highly disappointed with Betway’ South Africa, someone accessed my account and withdrew funds using Standard Bank Instant Money, a method I have never used or authorized and when I use the withdrawal number and pub, it says used
Helpful (0)
Replies (8)0
Replies (8)
Betway - South Africa's replyOfficial
04 Aug 2025, 07:01Hi Lawrence, Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply04 Aug 2025, 07:01
Official
Hi Lawrence, Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
LD
Lawrence D's updateReviewer Update
06 Aug 2025, 11:35How will you resolve a case while you don't even know who you talking to?
Ridiculous
Ridiculous
LD
Lawrence D's update06 Aug 2025, 11:35
Reviewer Update
How will you resolve a case while you don't even know who you talking to?
Ridiculous
Ridiculous
Betway - South Africa's replyOfficial
06 Aug 2025, 11:52 Hi Lawrence, Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply06 Aug 2025, 11:52
Official
Hi Lawrence, Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
Betway - South Africa's replyOfficial
08 Aug 2025, 12:16Hi Lawrence,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards,
Betway Team
Betway - South Africa's reply08 Aug 2025, 12:16
Official
Hi Lawrence,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards,
Betway Team
LD
Lawrence D's updateReviewer Update
18 Aug 2025, 15:09I did call instant money standard bank call centre and it's sad that they mentioned that I'm not the only client to complain about such report, so I'm wondering that if I was the person to withdraw the money why would I come to complain to you about the situation ?
So it's clear you believe we give out our login details to ghosts to be de*****ed.
So it's clear you believe we give out our login details to ghosts to be de*****ed.
LD
Lawrence D's update18 Aug 2025, 15:09
Reviewer Update
I did call instant money standard bank call centre and it's sad that they mentioned that I'm not the only client to complain about such report, so I'm wondering that if I was the person to withdraw the money why would I come to complain to you about the situation ?
So it's clear you believe we give out our login details to ghosts to be de*****ed.
So it's clear you believe we give out our login details to ghosts to be de*****ed.
Betway - South Africa's replyOfficial
18 Aug 2025, 15:49 Hi Lawrence,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards,
Betway Team
Betway - South Africa's reply18 Aug 2025, 15:49
Official
Hi Lawrence,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards,
Betway Team
LD
Lawrence D's updateReviewer Update
18 Aug 2025, 17:01I hope one day you regret neglecting players complains about your app.
I'm done with Betway.
I'm done with Betway.
LD
Lawrence D's update18 Aug 2025, 17:01
Reviewer Update
I hope one day you regret neglecting players complains about your app.
I'm done with Betway.
I'm done with Betway.
Betway - South Africa's replyOfficial
19 Aug 2025, 07:12Hi Lawrence,
Thank you for taking the time to share your feedback.
We regret to hear that your experience with our app did not meet your expectations. At Betway, we take all customer concerns seriously and remain committed to continuously improving our platform based on user input.
Please be advised that the protection of customer login credentials and account access remains the responsibility of the account holder. We strongly encourage all users to safeguard their passwords and to activate available security features, such as biometric authentication, two-step verification, and security questions, to enhance account protection.
While we understand how distressing it can be when an account is compromised, we have established procedures to assist affected users in regaining access and securing their accounts against future breaches.
Should you require any assistance, please do not hesitate to contact us directly via our support page: https://www.betway.co.za/contactpage.
Thank you once again for your valuable feedback.
Warm regards,
Betway Team
Thank you for taking the time to share your feedback.
We regret to hear that your experience with our app did not meet your expectations. At Betway, we take all customer concerns seriously and remain committed to continuously improving our platform based on user input.
Please be advised that the protection of customer login credentials and account access remains the responsibility of the account holder. We strongly encourage all users to safeguard their passwords and to activate available security features, such as biometric authentication, two-step verification, and security questions, to enhance account protection.
While we understand how distressing it can be when an account is compromised, we have established procedures to assist affected users in regaining access and securing their accounts against future breaches.
Should you require any assistance, please do not hesitate to contact us directly via our support page: https://www.betway.co.za/contactpage.
Thank you once again for your valuable feedback.
Warm regards,
Betway Team
Betway - South Africa's reply19 Aug 2025, 07:12
Official
Hi Lawrence,
Thank you for taking the time to share your feedback.
We regret to hear that your experience with our app did not meet your expectations. At Betway, we take all customer concerns seriously and remain committed to continuously improving our platform based on user input.
Please be advised that the protection of customer login credentials and account access remains the responsibility of the account holder. We strongly encourage all users to safeguard their passwords and to activate available security features, such as biometric authentication, two-step verification, and security questions, to enhance account protection.
While we understand how distressing it can be when an account is compromised, we have established procedures to assist affected users in regaining access and securing their accounts against future breaches.
Should you require any assistance, please do not hesitate to contact us directly via our support page: https://www.betway.co.za/contactpage.
Thank you once again for your valuable feedback.
Warm regards,
Betway Team
Thank you for taking the time to share your feedback.
We regret to hear that your experience with our app did not meet your expectations. At Betway, we take all customer concerns seriously and remain committed to continuously improving our platform based on user input.
Please be advised that the protection of customer login credentials and account access remains the responsibility of the account holder. We strongly encourage all users to safeguard their passwords and to activate available security features, such as biometric authentication, two-step verification, and security questions, to enhance account protection.
While we understand how distressing it can be when an account is compromised, we have established procedures to assist affected users in regaining access and securing their accounts against future breaches.
Should you require any assistance, please do not hesitate to contact us directly via our support page: https://www.betway.co.za/contactpage.
Thank you once again for your valuable feedback.
Warm regards,
Betway Team