JM
Johan M

1 reviews | Active since Dec 2024

28 Feb 2025, 12:15

No service

I deposit R30 into my Betway account via my banking app on the 25th of Feb. To date, no refund received. I emailed them 17 times my proof of payment. They are quick to take your money, but they need to pay you back, it's a huge process. Their response is a day after with the same email, over and over. It's R30 not R30000

0
Replies (4)
Betway - South Africa
Betway - South Africa's reply28 Feb 2025, 12:20
Official
Hi Johan, 
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
 
Regards,
Betway Team 
Betway - South Africa
Betway - South Africa's reply28 Feb 2025, 16:07
Official
Hi Johan, 

We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations. 

We've also addressed your recent query with a detailed response in your inbox. 

Our team carefully considered your concerns and provided feedback to resolve the issues. 

Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding. 

Thank you again for your valuable feedback.


Regards,
Betway Team    
Betway - South Africa
Betway - South Africa's reply05 Mar 2025, 12:41
Official
Hi John, 

We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations. 

We've also addressed your recent query with a detailed response in your inbox. 

Our team carefully considered your concerns and provided feedback to resolve the issues. 

Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding. 

Thank you again for your valuable feedback.


Regards,
Betway Team  
JM
Johan M's update05 Mar 2025, 12:50
Reviewer Update
Good day

Thanking you at Betway, I really appreciate your help and informed every day.