JB
Jade B
1 reviews | Active since May 2026
30 May 2026, 08:57
no response on live chat and long withdrawal approve
earlier this week i play and while playing i saw there were a withdrawal on my account for blu voucher i thought it were maybe a fault so i tried using the voucher but it were already used i then changed my password and tried contacting them via X , live chat and called but no answer . I then decided to leave that a deposit again i played and win R745 and cashed it out , usely i wait only 30mins but suddenly its been almost 8 hours and still no money received .
This is unacceptable i used to speak highly about betway but now not only do they not respond but take long to approve and send your money aswell .
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Helpful (0)
Replies (2)0
Replies (2)
Betway - South Africa's replyOfficial
01 Jun 2026, 08:30 Hi Jade,
Thank you for bringing your concern to our attention.
Please be advised that our relevant team is currently still reviewing your account and we are awaiting further feedback. This is due to the recent liveness verification not meeting our security requirements.
In the meantime, we kindly ask that you attempt the verification process again by resetting your password using the steps below:
- Access the Betway app or website
- Click on “Forgot Password”
- Enter your ID number
- Select “Reset Password”
- Complete the liveness verification checks
- Once the verification is successful, proceed to create your new password
Should you require any further assistance, please don’t hesitate to reach out to our support team via the following link: https://www.betway.co.za/contact-us
We appreciate your patience and understanding.
Regards,
Betway Team
Betway - South Africa's reply01 Jun 2026, 08:30
Official
Hi Jade,
Thank you for bringing your concern to our attention.
Please be advised that our relevant team is currently still reviewing your account and we are awaiting further feedback. This is due to the recent liveness verification not meeting our security requirements.
In the meantime, we kindly ask that you attempt the verification process again by resetting your password using the steps below:
- Access the Betway app or website
- Click on “Forgot Password”
- Enter your ID number
- Select “Reset Password”
- Complete the liveness verification checks
- Once the verification is successful, proceed to create your new password
Should you require any further assistance, please don’t hesitate to reach out to our support team via the following link: https://www.betway.co.za/contact-us
We appreciate your patience and understanding.
Regards,
Betway Team
Betway - South Africa's replyOfficial
02 Jun 2026, 12:51Hi Jade,
Kindly be advised that we have responded to your privately.
Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage.
Thank you for choosing Betway, and we look forward to continuing to serve you.
Regards,
Betway Team
Betway - South Africa's reply02 Jun 2026, 12:51
Official
Hi Jade,
Kindly be advised that we have responded to your privately.
Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage.
Thank you for choosing Betway, and we look forward to continuing to serve you.
Regards,
Betway Team