SI
Stan-lee Innis
1 reviews | Active since Jan 2020
13 Oct 2024, 17:46
No Response from Betway FICA Team
No Response from Betway FICA Team
I am extremely frustrated with the lack of response regarding my locked account and unauthorized activity. I have reached out to the FICA team through email, explaining that my ID number is linked to a mobile number I do not recognize. To make matters worse, there was an unauthorized withdrawal from my account, which I did not authorize.
Helpful (0)
Replies (4)0
Replies (4)
Betway - South Africa's replyOfficial
14 Oct 2024, 06:29Hi Stan-lee,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply14 Oct 2024, 06:29
Official
Hi Stan-lee,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
14 Oct 2024, 14:08Hi Stan-lee,
We have tried reaching out to you, sadly to no avail.
Kindly advise on a suitable time for us to contact you.
We look forward to your soonest response.
Regards,
Betway Team
We have tried reaching out to you, sadly to no avail.
Kindly advise on a suitable time for us to contact you.
We look forward to your soonest response.
Regards,
Betway Team
Betway - South Africa's reply14 Oct 2024, 14:08
Official
Hi Stan-lee,
We have tried reaching out to you, sadly to no avail.
Kindly advise on a suitable time for us to contact you.
We look forward to your soonest response.
Regards,
Betway Team
We have tried reaching out to you, sadly to no avail.
Kindly advise on a suitable time for us to contact you.
We look forward to your soonest response.
Regards,
Betway Team
Betway - South Africa's replyOfficial
14 Oct 2024, 15:29Hi Stan-lee,
Unfortunately, the line still goes to voicemail.
Regards,
Zunique
Unfortunately, the line still goes to voicemail.
Regards,
Zunique
Betway - South Africa's reply14 Oct 2024, 15:29
Official
Hi Stan-lee,
Unfortunately, the line still goes to voicemail.
Regards,
Zunique
Unfortunately, the line still goes to voicemail.
Regards,
Zunique
Betway - South Africa's replyOfficial
14 Oct 2024, 16:06Hi Stan-lee,
I am unable to make contact with you telephonically.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
Betway - South Africa's reply14 Oct 2024, 16:06
Official
Hi Stan-lee,
I am unable to make contact with you telephonically.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team