No consistent feedback and help

My account was put on hold due to a standard review. My bank had contacted betway to ask them to put a hold onto my account based on a dispute with a transaction from another bank. The claim was the funds transfered to my capitec account was a *****ulent activity. The issue was then resoved and my bank had told me that my account was opened and the dispute was resolved. I contacted betway and spoken to a consultant, the consultant asked for proof. I sent the screen shot of the sms and my account letters stating that the matter was resoved.

The consultant had escalated the matter and said I should contact them back in 48 hours and the matter would be resoved.

I contacted them back and they said they need a letter from the bank stating the matter was resoved. I got the letter and sent it to betway. I then contacted support again and they said they need the bank to contact them .

It's a new story every time and I've tried for weeks on weeks to get this matter resolved.

I had rude consultant Damian that was to fast to brush me off today. Yet I've sent him proof of the previous discussion with a consultant and him speaking to the supervisor requesting the letter and that's all they need.

Betway service is completely messed up as there is always new stories each time