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There M

1 reviews | Active since Feb 2025

24 Feb 2025, 18:40

Nightmare of an experience with Betway

I think Betway needs a lot introspection. They need to improve on customer service. Imagine while busy with betting😴😴 your account gets locked up. When contacting them you are told to send a copy of ID and a selfie. I've been taken through this route on several occasions. Imagine in one month I had to send those doc's for more than 6 times. I regret the day I got introduced to Betway. They need to be transparent when dealing with their customers. There's a lot of unprofessionalism with this entity .

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Replies (2)
Betway - South Africa
Betway - South Africa's reply24 Feb 2025, 20:02
Official
Hi There, 
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. 
 
Regards, 
Betway Team   
Betway - South Africa
Betway - South Africa's reply25 Feb 2025, 15:32
Official
 
Hi There, 
 
Thank you for your review and for your patience in awaiting a follow-up from us. 

Kindly note that we have tried to contact you regarding this review. 

We have tried to contact you on the provided cell phone number the line rings to voice mail,  we see that you have requested a temporary lock to be placed on your account. 

Please do advise on a suitable time for us to contact you should you wish for us to do so, may you also provide us with an alternative number to contact you on.
 
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage. 

Regards, 
Betway Team