OM
Onele M
1 reviews | Active since Oct 2025
21 Nov 2025, 13:46
Never got my funds
I am so disappointed in betway. I deposited funds on the 23rd of October 2025 but still have not received my funds. The worst part is that it no longer shows on my portal which means they kept the funds on by themselves which is very alarming and disappointed to say. I got a call from them the following week and they promised they would send them and they never did.
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
21 Nov 2025, 16:25Hi Onele, Thank you for your review and patience in awaiting a follow-up from us. We would like to advise that your account is currently under a standard review, a routine process to ensure compliance with regulatory and operational requirements. Rest assured, this process is in line with Betway South Africa’s Terms and Conditions. We know this can be inconvenient, and we're working to resolve it. Once this review has been concluded, the relevant department will provide you with feedback directly. Kindly allow us some time to provide updates on your account. Thanks for your patience and for choosing Betway. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply21 Nov 2025, 16:25
Official
Hi Onele, Thank you for your review and patience in awaiting a follow-up from us. We would like to advise that your account is currently under a standard review, a routine process to ensure compliance with regulatory and operational requirements. Rest assured, this process is in line with Betway South Africa’s Terms and Conditions. We know this can be inconvenient, and we're working to resolve it. Once this review has been concluded, the relevant department will provide you with feedback directly. Kindly allow us some time to provide updates on your account. Thanks for your patience and for choosing Betway. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
OM
Onele M's updateReviewer Update
24 Nov 2025, 13:33Hi thank you so much for your response. I got clarity on my matter but would like to be assisted on the fact that you guys mentioned that there is a trace of aviator transactions on my account and would like assistance as I don’t remember betting on aviator. To assist me with this I would like to know if you could track the user’s device and location of where the bets were made. Please respond as soon as possible.
OM
Onele M's update24 Nov 2025, 13:33
Reviewer Update
Hi thank you so much for your response. I got clarity on my matter but would like to be assisted on the fact that you guys mentioned that there is a trace of aviator transactions on my account and would like assistance as I don’t remember betting on aviator. To assist me with this I would like to know if you could track the user’s device and location of where the bets were made. Please respond as soon as possible.
Betway - South Africa's replyOfficial
24 Nov 2025, 14:29Hi Onele, We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is still more work to do to provide you with the best experience while betting your way. Please have a look out for an email from one of our team members who will follow up with you soon to address your concern. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply24 Nov 2025, 14:29
Official
Hi Onele, We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is still more work to do to provide you with the best experience while betting your way. Please have a look out for an email from one of our team members who will follow up with you soon to address your concern. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team