MR
Marlon R
1 reviews | Active since Jul 2021
02 Oct 2024, 21:15
My money disappears
My money disappears when it comes back it's lesser than the amount that was taken away, and I play red rocket when I cash out before the rocket flies away, it's says cash out pending and few minutes later it says system error contact support and then session time out and I don't get my money, been complaining about it but nothing happens
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
02 Oct 2024, 23:07Hi Marlon,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply02 Oct 2024, 23:07
Official
Hi Marlon,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
04 Oct 2024, 09:09 Hi Marlon,
Due to limited information provided and for our team to effectively assist, please provide us with following for us to better aid with your request:
- Screenshots of your transaction summary showing the affected bets.
- Screenshots of the errors you are receiving.
Kindly confirm the date and time the incident occurred, and how much money disappeared from your account?
Once this is received, we will gladly assist.
Regards,
Betway Team
- Screenshots of your transaction summary showing the affected bets.
- Screenshots of the errors you are receiving.
Kindly confirm the date and time the incident occurred, and how much money disappeared from your account?
Once this is received, we will gladly assist.
Regards,
Betway Team
Betway - South Africa's reply04 Oct 2024, 09:09
Official
Hi Marlon,
Due to limited information provided and for our team to effectively assist, please provide us with following for us to better aid with your request:
- Screenshots of your transaction summary showing the affected bets.
- Screenshots of the errors you are receiving.
Kindly confirm the date and time the incident occurred, and how much money disappeared from your account?
Once this is received, we will gladly assist.
Regards,
Betway Team
- Screenshots of your transaction summary showing the affected bets.
- Screenshots of the errors you are receiving.
Kindly confirm the date and time the incident occurred, and how much money disappeared from your account?
Once this is received, we will gladly assist.
Regards,
Betway Team
Betway - South Africa's replyOfficial
07 Oct 2024, 09:59Hi Marlon,
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
Betway - South Africa's reply07 Oct 2024, 09:59
Official
Hi Marlon,
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team