Hellopeter
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AN
Abongile N

1 reviews | Active since Jun 2014

02 Dec 2023, 19:43

My money

I have claim money and their things have ploblems and i consulted them said 48 hours escalattion and agreed they ser error now 48 hours elapsed i am on pillar to post no no no we must not made fools though we don't have money i need my R 400 and its clean then the other money they gone but i ser its not that good with betaway pls give good feedback urgently

0
Replies (10)
Betway - South Africa
Betway - South Africa's reply04 Dec 2023, 08:36
Official
Hi Abongile,

Thank you for your review and for your patience in awaiting a follow-up from us.  This reply serves as a confirmation of the receipt of your review, to which our team will thoroughly investigate and follow up with information so as to resolve this matter with you.   Your understanding and patience are very much valued and appreciated. 

Regards,
Betway Team 
Betway - South Africa
Betway - South Africa's reply05 Dec 2023, 13:10
Official
Hi Abongile,

Thank you for taking our call - and allowing us time to work your case. 

As advised, your concerns will be split into two, the first part will touch on the interactions had with our representatives, and the second part will be on the Aviator game itself. 

Please allow time for our team to collate the necessary information, and then get back to you with an update. 

Regards,
Betway Team
AN
Abongile N's update06 Dec 2023, 18:03
Reviewer Update
I am again disappointed i was informed that feedback will be at 9:00 on the 6th December with a recorded call as i am writing nothing said no money no call again failing customer 😭😭😡😡
Betway - South Africa
Betway - South Africa's reply07 Dec 2023, 08:20
Official
Hi Abongile,

Your request is still being attended to a full breakdown of events will be provided in due course. 

A call will be placed to you, speaking to the mail that will be sent by our team addressing the concerns raised. 

Regards,
Betway Team
AN
Abongile N's update12 Dec 2023, 13:16
Reviewer Update
I am now still waiting as response is now long ben waiting sir. 😭😭
Betway - South Africa
Betway - South Africa's reply12 Dec 2023, 13:32
Official
Hi Abongile,

A reply is communicated to your Gmail email address. 

Please check your Primary inbox, and or spam folder. 

Regards,
Betway Team
AN
Abongile N's update12 Dec 2023, 14:30
Reviewer Update
thank you for your responce but its not the responce i was asking this was lodged on 24/11/2023 and it had nothing to do with hellopeter the one i am asking about it was done by Duane and now clients will think you are good no its a lie as you wrote email was sent so please deal wit 1 thing dont confuse hellopeter and people please i am angry i need to be called.
Betway - South Africa
Betway - South Africa's reply12 Dec 2023, 15:21
Official
Hi Abongile,

Well aware that we've kept you waiting on the return call. 

Please bear with us - your request will be honored. 

Regards,
Betway Team
AN
Abongile N's update20 Dec 2023, 07:24
Reviewer Update
Good morning Team May you please pay me or else tell the south Africans and public that you won't pay me I have been waiting since November 30 and you always promise please I need feedback I was waiting for a call from Lethena
Betway - South Africa
Betway - South Africa's reply20 Dec 2023, 09:45
Official
Hi Abongile,

Communication was sent regarding the concerns raised. 

An outbound call will be placed.

Regards,
Betway Team