SM
Stephney M

1 reviews | Active since Sept 2024

29 Jan 2025, 20:09

My mental health

I played Betway a couple of days back played and when I got 17k there was a glitch like a system error and I lost my 17k I reported it to Dyllan from Betway and he investigated the situation,at time when the incident happened I didn't think of taking a screenshot my heart literally almost stopped,I just said not again God not again ,Dyllan came back to me and he could only refunded me with 3000 rnd I'm grateful for it but joh a whole 14k just so gone Infront of my eyes ,the last couple of days I couldn't sleep or eat ,I was really hit bad loosing that much ,my heart is broken,my mental health is in a state ,I'm just sharing my loss with everyone

0
Replies (6)
Betway - South Africa
Betway - South Africa's reply29 Jan 2025, 20:39
Official
Hi Stephney,  Thank you for your review and for your patience in awaiting a follow-up from us. 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.  Regards, Betway Team 
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Stephney M's update30 Jan 2025, 15:35
Reviewer Update
Laughing buda
20 January between 10 and 11
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Stephney M's update30 Jan 2025, 17:59
Reviewer Update
Between 10 am and 11 am
Betway - South Africa
Betway - South Africa's reply30 Jan 2025, 21:39
Official
Hi Stephney, 

We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations. 

We've also addressed your recent query with a detailed response in your inbox. 

Our team carefully considered your concerns and provided feedback to resolve the issues. 

Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding. 

Thank you again for your valuable feedback.

Regards,
Betway Team  
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Stephney M's update30 Jan 2025, 22:46
Reviewer Update
Hi I don't see anything in my inbox ,in what inbox did U reply
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Stephney M's update31 Jan 2025, 12:23
Reviewer Update
You can reach me on my current number