My deposit not reflecting in my betway account

Item: Betway - South Africa
Rating: 2
Author: Chantel F

I recently deposited R100 into my Betway account, and honestly, I’m beyond frustrated because it hasn’t reflected in my account yet. I followed all the steps, the transaction went through on my end, but the money just never showed up in my Betway balance. I’ve checked multiple times, I’ve even logged out and logged back in, but nothing. It’s really concerning and disappointing when you trust a platform with your funds and then nothing happens.

Helpful (0)

Replies (2)

Betway - South Africa's replyOfficial

05 Apr 2025, 21:21

Hi Chantel,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.

Regards,

Betway Team

Betway - South Africa's reply05 Apr 2025, 21:21

Official

Hi Chantel,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.

Regards,

Betway Team

Betway - South Africa's replyOfficial

07 Apr 2025, 11:52

Hi Chantel,

Thank you for your review and for your patience in awaiting a follow-up from us.

A reply has been sent from our support desk to your email inbox to confirm the resolution of this matter. Thank you for your patience and for allowing us the opportunity to resolve this for you.

We appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.

At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued betters the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

As always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

We thank you again and hope that your future experience with Betway will be much improved going forward.

Regards,

Betway Team

Betway - South Africa's reply07 Apr 2025, 11:52

Official

Hi Chantel,

Thank you for your review and for your patience in awaiting a follow-up from us.

A reply has been sent from our support desk to your email inbox to confirm the resolution of this matter. Thank you for your patience and for allowing us the opportunity to resolve this for you.

At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued betters the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

As always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

We thank you again and hope that your future experience with Betway will be much improved going forward.

Regards,

Betway Team