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1 reviews | Active since Oct 2024

09 Oct 2024, 09:02

Mrs.t.naicker

Betway always locks my account for no reason a nd keep asking me to send selfie and I.d documents as soon as I do withdrawal my account is locked I spent over r200 phoning and still the very same thing happens as it is now my account is locked

0
Replies (3)
Betway - South Africa
Betway - South Africa's reply09 Oct 2024, 09:04
Official
Hi there, Thank you for your review and for your patience in awaiting a follow-up from us.   We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.  Regards, Betway Team 

Best regards,

Betway - South Africa
Betway - South Africa's reply10 Oct 2024, 09:45
Official
Hi there,

Thank you for your review and for your patience in awaiting a follow-up from us.

In order for us to assist with unlocking your account, kindly email the following documents to ***

- Valid image of ID 
- Selfie image of you holding your ID 
- Current 3 months bank statement 

Once this is received, we will gladly assist.

Regards,
Betway Team 

Best regards,

Betway - South Africa
Betway - South Africa's reply10 Oct 2024, 09:46
Official
Hi there,  Thank you for your review and for your patience in awaiting a follow-up from us.  We have communicated to you privately on this platform providing feedback regarding your query. Regards, Betway Team 

Best regards,