K
Khula
1 reviews | Active since Jul 2023
19 Jul 2023, 10:11
Mr Khula Kwanda Mbeje
Betway has locked my account for more then 15 days now but I've sent every document that FICA needed from me and when I'm in the live chat of betway no Agent is telling me why my account was locked and when are they going to open my account
Helpful (0)
Replies (1)0
Replies (1)
Betway - South Africa's replyOfficial
19 Jul 2023, 10:25Hi Khula,
Thank you for the review, and awaiting an update from our team.
One of our dedicated consultants tried reaching out to you via call, twice to no avail.
We can advise that your account was unlocked in the early hours of this morning. Internal reviews on accounts generally don't have any definitive times tied to them, as we need to ensure that due diligence is adhered to as per the set SLA with our regulators.
Our support team isn't at liberty to discuss ongoing reviews, hence the vagueness when calling in.
Hope the above is to your standard and liking.
Regards,
Betway Team
Thank you for the review, and awaiting an update from our team.
One of our dedicated consultants tried reaching out to you via call, twice to no avail.
We can advise that your account was unlocked in the early hours of this morning. Internal reviews on accounts generally don't have any definitive times tied to them, as we need to ensure that due diligence is adhered to as per the set SLA with our regulators.
Our support team isn't at liberty to discuss ongoing reviews, hence the vagueness when calling in.
Hope the above is to your standard and liking.
Regards,
Betway Team
Betway - South Africa's reply19 Jul 2023, 10:25
Official
Hi Khula,
Thank you for the review, and awaiting an update from our team.
One of our dedicated consultants tried reaching out to you via call, twice to no avail.
We can advise that your account was unlocked in the early hours of this morning. Internal reviews on accounts generally don't have any definitive times tied to them, as we need to ensure that due diligence is adhered to as per the set SLA with our regulators.
Our support team isn't at liberty to discuss ongoing reviews, hence the vagueness when calling in.
Hope the above is to your standard and liking.
Regards,
Betway Team
Thank you for the review, and awaiting an update from our team.
One of our dedicated consultants tried reaching out to you via call, twice to no avail.
We can advise that your account was unlocked in the early hours of this morning. Internal reviews on accounts generally don't have any definitive times tied to them, as we need to ensure that due diligence is adhered to as per the set SLA with our regulators.
Our support team isn't at liberty to discuss ongoing reviews, hence the vagueness when calling in.
Hope the above is to your standard and liking.
Regards,
Betway Team