Mr

Last week Monday I made a withdrawal on my Betway account and I waited the whole day for my account to be credited.Tuesday I then did a follow-up because I still hadn't been credited. A consultant told me that Fica required documents for a third part which I used a card of my wife to deposit funds into my account Betway account. I immediately uploaded all the documents requested. They said it could take about 48 hours to be approved.No one in that 48 hours communicated with me if they busy with my request or advised me if the documents uploaded were ok. Furthermore when I followed-up on Thursday I was asked again if I've sent the documents.I don't understand why anyone couldn't pick up anything on their system, but when I sent proof that documents documents were showing awaiting for approval then I was informed that Fica is processing .I was informed that the latest will be Thursday but till today I haven't received my withdrawal. Friday, Saturday and Sunday I was asked the same questions did you send the documents, I spoke to at least 20 people.

On Saturday I then requested for the manager because no one seemed to be able to assist me. I sent an email to the floor manager and attached the documents requested.Later on the day I did another follow up to check the status of my query since no one communicates with me. I was asked the same questions and was told that Fica needs another 24 hours to approve my documents which I was if I had sent them.

12am Sunday morning funds were returned back in my Betway account without any explanations.I then got an email from Betway stating that my bank had now been credited and my query was resolved.

Till to date I haven't received any payment, today is exactly a week since I requested a withdrawal.My experience with Betway has been awful and I'm so annoyed this.

May I please be assisted, urgently.

Please