RM
Rachel M
1 reviews | Active since Dec 2025
11 Dec 2025, 15:56
Money that was taken from my account
Poor customer service I have been trying to get connected for to a live agent since from last week friday and today when I finally get one I am told I need to wait for 48 hours where I have waited for 500 hours in order to be assisted I want my money that was taken from my account when I request a supervisor or a Manager I am told they are not at floor this is the ticket number that was given ***
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Replies (4)RM
Rachel M's updateReviewer Update
11 Dec 2025, 16:38I just want want my money that was taken from my account
RM
Rachel M's update11 Dec 2025, 16:38
Reviewer Update
I just want want my money that was taken from my account
Betway - South Africa's replyOfficial
11 Dec 2025, 16:39Hi Rachel,
We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.
Please look out for an email from one of our team members, who will follow up with you soon to address any concerns you may have.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply11 Dec 2025, 16:39
Official
Hi Rachel,
We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.
Please look out for an email from one of our team members, who will follow up with you soon to address any concerns you may have.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
RM
Rachel M's updateReviewer Update
11 Dec 2025, 16:42When will I receive the email? Estimated time frame
RM
Rachel M's update11 Dec 2025, 16:42
Reviewer Update
When will I receive the email? Estimated time frame
RM
Rachel M's updateReviewer Update
14 Dec 2025, 16:31Even now I am still waiting on the email that you guys said you gonna send your agent are telling my I was refunded a R10 bet what about the rest of the money was taken as it was not only R10 that was taken I requested a screenshot of the refund that they claim as it does not show on my account I want my money that was taken you are all the same poor customer service a week has passed my issue is not resovled
RM
Rachel M's update14 Dec 2025, 16:31
Reviewer Update
Even now I am still waiting on the email that you guys said you gonna send your agent are telling my I was refunded a R10 bet what about the rest of the money was taken as it was not only R10 that was taken I requested a screenshot of the refund that they claim as it does not show on my account I want my money that was taken you are all the same poor customer service a week has passed my issue is not resovled