CA
Claudette A
1 reviews | Active since Mar 2015
06 Nov 2024, 10:16
Money disappeared from my account
3 times this morning on wolf blaze an error occurred taking my money, over R350 from my account logged a complaint and still nothing. I've sent screenshots etc and my account still not fixed.
Helpful (0)
Replies (6)0
Replies (6)
Betway - South Africa's replyOfficial
06 Nov 2024, 10:30Hi Claudette ,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply06 Nov 2024, 10:30
Official
Hi Claudette ,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
CA
Claudette A's updateReviewer Update
06 Nov 2024, 12:52How long do you anticipate this to take
CA
Claudette A's update06 Nov 2024, 12:52
Reviewer Update
How long do you anticipate this to take
CA
Claudette A's updateReviewer Update
06 Nov 2024, 15:20Still no response and it has happened again just did a test with the R2 I had as credit left won R8 error occurred and the R8 gone, I want all my money bak from this morning till now
CA
Claudette A's update06 Nov 2024, 15:20
Reviewer Update
Still no response and it has happened again just did a test with the R2 I had as credit left won R8 error occurred and the R8 gone, I want all my money bak from this morning till now
Betway - South Africa's replyOfficial
06 Nov 2024, 20:38Hi Claudette,
Thank you for your review.
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
Betway - South Africa's reply06 Nov 2024, 20:38
Official
Hi Claudette,
Thank you for your review.
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
CA
Claudette A's updateReviewer Update
07 Nov 2024, 06:27There excuse is that the bets wasnt deducting as it should and then deducted later after the update. This is bull**** as I saw my balance deduct after every spin. They think we are studpid
CA
Claudette A's update07 Nov 2024, 06:27
Reviewer Update
There excuse is that the bets wasnt deducting as it should and then deducted later after the update. This is bull**** as I saw my balance deduct after every spin. They think we are studpid
Betway - South Africa's replyOfficial
07 Nov 2024, 14:18Hi Claudette,
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
Betway - South Africa's reply07 Nov 2024, 14:18
Official
Hi Claudette,
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team