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Tshimangadzo T
1 reviews | Active since Jul 2015
11 Nov 2022, 10:20
Money disappear on Betway account
Someone login my account and change cellphone and withdraw money. Betway South Africa is no willing to assist. I am very disappointed. Now I can't even access my own account 😡 I send them I'd and selfie holding my I'd book on Saturday last week they have. They claimed I have shared my login details and I have never done that. I don't share my phone and laptop am the only user. I don't even use public WiFi or internet cafe to access my account. How can someone change my number and I don't receive email or sms notification. They told me my money was claimed through standard instant money. I have never use that to claimed my winnings. I always use standard Bank eft.
Helpful (0)
Replies (23)0
Replies (23)
Betway - South Africa's replyOfficial
11 Nov 2022, 10:26Hi Tshimangadzo,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply11 Nov 2022, 10:26
Official
Hi Tshimangadzo,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
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Tshimangadzo T's updateReviewer Update
17 Nov 2022, 10:56Are you still investigating today? I didn't received any feedback
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Tshimangadzo T's update17 Nov 2022, 10:56
Reviewer Update
Are you still investigating today? I didn't received any feedback
Betway - South Africa's replyOfficial
17 Nov 2022, 11:31Hi Tshimangadzo,
Your review is highly appreciated.
Apologies for the inconvenience caused and the frustration endured.
Please allow time for our team to conclude your case, which feedback will be provided within the next 48 hours
Regards,
Betway Team
Your review is highly appreciated.
Apologies for the inconvenience caused and the frustration endured.
Please allow time for our team to conclude your case, which feedback will be provided within the next 48 hours
Regards,
Betway Team
Betway - South Africa's reply17 Nov 2022, 11:31
Official
Hi Tshimangadzo,
Your review is highly appreciated.
Apologies for the inconvenience caused and the frustration endured.
Please allow time for our team to conclude your case, which feedback will be provided within the next 48 hours
Regards,
Betway Team
Your review is highly appreciated.
Apologies for the inconvenience caused and the frustration endured.
Please allow time for our team to conclude your case, which feedback will be provided within the next 48 hours
Regards,
Betway Team
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Tshimangadzo T's updateReviewer Update
19 Nov 2022, 16:0548 hours has passed still no assistant
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Tshimangadzo T's update19 Nov 2022, 16:05
Reviewer Update
48 hours has passed still no assistant
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Tshimangadzo T's updateReviewer Update
28 Nov 2022, 11:34Hello, I am still waiting for your feedback
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Tshimangadzo T's update28 Nov 2022, 11:34
Reviewer Update
Hello, I am still waiting for your feedback
Betway - South Africa's replyOfficial
30 Nov 2022, 09:38Hi Tshimangadzo,
Our team tried calling the registered number available on system, to no avail.
A mail is sent to you in reply to the above claim made, please check either your primary inbox or spam folder within your Gmail account.
You are welcome to reply and provide all the asked details/documentation by attaching and responding to the same mail.
Regards,
Betway Team
Our team tried calling the registered number available on system, to no avail.
A mail is sent to you in reply to the above claim made, please check either your primary inbox or spam folder within your Gmail account.
You are welcome to reply and provide all the asked details/documentation by attaching and responding to the same mail.
Regards,
Betway Team
Betway - South Africa's reply30 Nov 2022, 09:38
Official
Hi Tshimangadzo,
Our team tried calling the registered number available on system, to no avail.
A mail is sent to you in reply to the above claim made, please check either your primary inbox or spam folder within your Gmail account.
You are welcome to reply and provide all the asked details/documentation by attaching and responding to the same mail.
Regards,
Betway Team
Our team tried calling the registered number available on system, to no avail.
A mail is sent to you in reply to the above claim made, please check either your primary inbox or spam folder within your Gmail account.
You are welcome to reply and provide all the asked details/documentation by attaching and responding to the same mail.
Regards,
Betway Team
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Tshimangadzo T's updateReviewer Update
01 Dec 2022, 07:49The registered number on the system is not my number. I have not received any email from betway. Nothing on spam or trash folder. Call me on the number that registered on this platform
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Tshimangadzo T's update01 Dec 2022, 07:49
Reviewer Update
The registered number on the system is not my number. I have not received any email from betway. Nothing on spam or trash folder. Call me on the number that registered on this platform
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Tshimangadzo T's updateReviewer Update
15 Dec 2022, 11:37Hello I am still waiting for your assistance. I still can't access my account.
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Tshimangadzo T's update15 Dec 2022, 11:37
Reviewer Update
Hello I am still waiting for your assistance. I still can't access my account.
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Tshimangadzo T's updateReviewer Update
28 Dec 2022, 14:02It's almost 2 month Today's and I am still waiting for feedback
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Tshimangadzo T's update28 Dec 2022, 14:02
Reviewer Update
It's almost 2 month Today's and I am still waiting for feedback
Betway - South Africa's replyOfficial
04 Jan 2023, 16:26Hi Tshimangadzo,
The raised matter was addressed and feedback sent to your personal email address.
Kind Regards,
Betway Team
The raised matter was addressed and feedback sent to your personal email address.
Kind Regards,
Betway Team
Betway - South Africa's reply04 Jan 2023, 16:26
Official
Hi Tshimangadzo,
The raised matter was addressed and feedback sent to your personal email address.
Kind Regards,
Betway Team
The raised matter was addressed and feedback sent to your personal email address.
Kind Regards,
Betway Team
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Tshimangadzo T's updateReviewer Update
04 Jan 2023, 21:26I didn't receive any email from betway
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Tshimangadzo T's update04 Jan 2023, 21:26
Reviewer Update
I didn't receive any email from betway
Betway - South Africa's replyOfficial
05 Jan 2023, 10:18Hi
We've resent the initial mail. it's forwarded to ***
Regards,
Betway Team
We've resent the initial mail. it's forwarded to ***
Regards,
Betway Team
Betway - South Africa's reply05 Jan 2023, 10:18
Official
Hi
We've resent the initial mail. it's forwarded to ***
Regards,
Betway Team
We've resent the initial mail. it's forwarded to ***
Regards,
Betway Team
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Tshimangadzo T's updateReviewer Update
05 Jan 2023, 21:41I still don't have email from betway. Can you please confirm which email address did you send feedback to? My email is tshi**********. that the email address that I have registered on my betway account.
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Tshimangadzo T's update05 Jan 2023, 21:41
Reviewer Update
I still don't have email from betway. Can you please confirm which email address did you send feedback to? My email is tshi**********. that the email address that I have registered on my betway account.
Betway - South Africa's replyOfficial
06 Jan 2023, 15:16Hi Tshimangadzo,
Kindly have a look at the email address that you have confirmed for the email.
Regards,
Betway Team
Kindly have a look at the email address that you have confirmed for the email.
Regards,
Betway Team
Betway - South Africa's reply06 Jan 2023, 15:16
Official
Hi Tshimangadzo,
Kindly have a look at the email address that you have confirmed for the email.
Regards,
Betway Team
Kindly have a look at the email address that you have confirmed for the email.
Regards,
Betway Team
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Tshimangadzo T's updateReviewer Update
06 Jan 2023, 20:42There is no email I only have email notification from Hello Peter about your previous reply
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Tshimangadzo T's update06 Jan 2023, 20:42
Reviewer Update
There is no email I only have email notification from Hello Peter about your previous reply
Betway - South Africa's replyOfficial
09 Jan 2023, 15:59Hi Tshimangadzo,
The email we reads as per below:
My name is Lethena from the Betway Care Department.
The email we reads as per below:
My name is Lethena from the Betway Care Department.
I tried reaching out to you via a call to no avail.
Please excuse the overdue reply to your Hello Peter post in relation to the claims of an unknown source logging into your Betway account and actioning a withdrawal without your knowledge.
As per the front-end setting, all accounts would need ID confirmation and biometrics for us to reset your account password. Safeguarding your login credentials remains at the player’s discretion.
The settings are there for player and business security reasons, and this would limit or nullify all claims of dubious activity or access to player accounts.
Following the claims made, our team cannot be held liable for claimed breach, and do ask for the below details/documentation to have your account reinstated:
- Valid ID (Received)
- Selfie image holding an ID
- Bank confirmation letter (not older than 3 months) (Received)
- Valid Bank Statement – Only to reflect Betway deposits. All other transactions can be blocked or obfuscated (Received)
Looking forward to your earliest reply and working to resolve this case!
Regards,
Lethena
betYOURway with Betway
Our support is available 24 hours a day, 7 days a week.
Betway - South Africa's reply09 Jan 2023, 15:59
Official
Hi Tshimangadzo,
The email we reads as per below:
My name is Lethena from the Betway Care Department.
The email we reads as per below:
My name is Lethena from the Betway Care Department.
I tried reaching out to you via a call to no avail.
Please excuse the overdue reply to your Hello Peter post in relation to the claims of an unknown source logging into your Betway account and actioning a withdrawal without your knowledge.
As per the front-end setting, all accounts would need ID confirmation and biometrics for us to reset your account password. Safeguarding your login credentials remains at the player’s discretion.
The settings are there for player and business security reasons, and this would limit or nullify all claims of dubious activity or access to player accounts.
Following the claims made, our team cannot be held liable for claimed breach, and do ask for the below details/documentation to have your account reinstated:
- Valid ID (Received)
- Selfie image holding an ID
- Bank confirmation letter (not older than 3 months) (Received)
- Valid Bank Statement – Only to reflect Betway deposits. All other transactions can be blocked or obfuscated (Received)
Looking forward to your earliest reply and working to resolve this case!
Regards,
Lethena
betYOURway with Betway
Our support is available 24 hours a day, 7 days a week.
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Tshimangadzo T's updateReviewer Update
09 Jan 2023, 18:36I have sent all those required documents to support@betway and fica@betway email address last year.
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Tshimangadzo T's update09 Jan 2023, 18:36
Reviewer Update
I have sent all those required documents to support@betway and fica@betway email address last year.
Betway - South Africa's replyOfficial
10 Jan 2023, 16:46Hi Tshimangadzo,
Your review is appreciated.
The received documents are queued for vetting, our player security team will advise if your account is eligible for reactivation.
Word will be provided via this platform in due course.
Regards,
Betway Team
Your review is appreciated.
The received documents are queued for vetting, our player security team will advise if your account is eligible for reactivation.
Word will be provided via this platform in due course.
Regards,
Betway Team
Betway - South Africa's reply10 Jan 2023, 16:46
Official
Hi Tshimangadzo,
Your review is appreciated.
The received documents are queued for vetting, our player security team will advise if your account is eligible for reactivation.
Word will be provided via this platform in due course.
Regards,
Betway Team
Your review is appreciated.
The received documents are queued for vetting, our player security team will advise if your account is eligible for reactivation.
Word will be provided via this platform in due course.
Regards,
Betway Team
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Tshimangadzo T's updateReviewer Update
28 Apr 2023, 14:565 months later issues still not resolved and i cant access my account
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Tshimangadzo T's update28 Apr 2023, 14:56
Reviewer Update
5 months later issues still not resolved and i cant access my account
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Tshimangadzo T's updateReviewer Update
22 May 2023, 16:21How will open case without knowing the number that hacked my account because you said you can't provide number due to popi act and at police station they won't assist me without cellphone number that withdraw my money.
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Tshimangadzo T's update22 May 2023, 16:21
Reviewer Update
How will open case without knowing the number that hacked my account because you said you can't provide number due to popi act and at police station they won't assist me without cellphone number that withdraw my money.
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Tshimangadzo T's updateReviewer Update
22 May 2023, 17:27They want print out from system showing what am telling them about
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Tshimangadzo T's update22 May 2023, 17:27
Reviewer Update
They want print out from system showing what am telling them about
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Tshimangadzo T's updateReviewer Update
09 Oct 2023, 16:53I have forwarded the SAPS affidavit as you requested.
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Tshimangadzo T's update09 Oct 2023, 16:53
Reviewer Update
I have forwarded the SAPS affidavit as you requested.
Betway - South Africa's replyOfficial
10 Oct 2023, 09:10Hi Tshimangadzo,
Thank you for the reply.
The asked documents are received and queued with relevant department.
Please allow time for an update from our team.
Regards,
Betway Team
Thank you for the reply.
The asked documents are received and queued with relevant department.
Please allow time for an update from our team.
Regards,
Betway Team
Betway - South Africa's reply10 Oct 2023, 09:10
Official
Hi Tshimangadzo,
Thank you for the reply.
The asked documents are received and queued with relevant department.
Please allow time for an update from our team.
Regards,
Betway Team
Thank you for the reply.
The asked documents are received and queued with relevant department.
Please allow time for an update from our team.
Regards,
Betway Team