RR
Roy R

1 reviews | Active since Aug 2020

25 Aug 2020, 21:32

ML Rakholile

<div>I have been waiting for my paid out for almost two weeks now, I did withdrawal request of R800.00 on the 14-August 2020 on my Betway Account. It seems that the Absa cash withdrawal number was sent to my numbers on the 15th my mistake my sim card was not active I did not get the 10 digit withdrawal pin from absa. In my knowledge I called Betway call centre on the 16th to ask for the pin to be re-send to me. My sim had been active until have got anything. Have several follow up calls still nothing comes back positive. Help will much appreciated&nbsp;</div>

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Replies (2)
Betway - South Africa
Betway - South Africa's reply25 Aug 2020, 21:46
Official
Hi Roy R Thank you for your review and for your patience in awaiting a follow up from us.  A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review.  We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards,Betway Team

Betway - South Africa
Betway - South Africa's reply26 Aug 2020, 13:41
Official
 Hi Roy, Thank you for your review.  A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.  Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.  Regards, Betway Team