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Brandon P

1 reviews | Active since Nov 2024

06 Nov 2024, 08:52

Missing funds

I was busy playing Blazing Bison when an error message appeared and the game closed. Upon trying to go back in, all my winnings disappeared and I had zero money.

I tried contacting support using the live chat function but I was unsuccessful.

It appears I'm not the only one who had the problem today.

0
Replies (9)
Betway - South Africa
Betway - South Africa's reply06 Nov 2024, 08:54
Official
Hi Brandon,  Thank you for your review and for your patience in awaiting a follow-up from us.   We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.  Regards, Betway Team 
Betway - South Africa
Betway - South Africa's reply06 Nov 2024, 20:49
Official
Hi Brandon  Thank you for your review.  A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.  Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.  Regards, Betway Team 

BP
Brandon P's update07 Nov 2024, 09:06
Reviewer Update
Hi Betway,



I find this extremely frustrating that you would trust your transaction history with the issues you guys are having. I want my money back. Fix your issues.



I have attached 2 screenshots on my email response that do not correspond with what you have sent me. The transaction history changes constantly. Are you guys trying to hide the fact that you'll are robbing people.

Also note, the amounts shown in this transaction history was not the amount I had prior to the error.

Thanks,

Brandon
BP
Brandon P's update07 Nov 2024, 15:41
Reviewer Update
That's absolute bull****. I sent you screenshots of the transaction history on email. It does not match your reasons. Credit my funds back into my account. Don't make excuses and try and explain away an error on your game. This will not end until I have my funds back in my account.
Betway - South Africa
Betway - South Africa's reply07 Nov 2024, 16:18
Official
 Hi  Brandon, Thank you for your review and for your patience in awaiting a follow-up from us.  A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review. 
Regards, Betway Team 

BP
Brandon P's update07 Nov 2024, 19:37
Reviewer Update
Hi Betway,

I didn't receive a response on my email further to my last message.

As mentioned, your email response shows my transaction history, it does not correspond to the transaction history on my account. I have sent through screenshots on email.

I watched my balance go higher and lower whilst playing. So what you are saying does not make sense. Own your mistakes and take responsibility for it.

I am not the only person you are trying to rob out of money owed. I can't think that this is any good for your reputation.

Your next response should be that my funds have been returned.

Thank you,
Brandon
Betway - South Africa
Betway - South Africa's reply08 Nov 2024, 07:04
Official
Hi  Brandon, Our team will reach out to you during the course of the day to assist further relating to this matter.
Regards, Betway Team 
BP
Brandon P's update08 Nov 2024, 10:54
Reviewer Update
I await your contact.
Betway - South Africa
Betway - South Africa's reply08 Nov 2024, 15:05
Official
 Hi  Brandon, 

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. 

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform. 

Kindly note that the your account balance should be updated on your next log in.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage. 

Regards,Betway Team