TN
Thando N
1 reviews | Active since Sept 2020
02 Dec 2020, 12:42
Missing funds
I made a deposit on the 30th the funds were taken from my account and not credited into my betting account. I immediately reported the issue. Till today have not yet been assisted sent my bank statement to to their support mail box and payments. No response, went on chat requested for the manager on duty he or she was no way to be found. Card deposit are supposed to be instant. Worst service i received for the past 3 days. I am so frustrated for the service level i have received. I want my account to be credited sent all the requested details . Can the management and payments team do their jobs.
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Replies (2)
Betway - South Africa's replyOfficial
02 Dec 2020, 13:42 Hi Thando,
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply02 Dec 2020, 13:42
Official
Hi Thando,
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's replyOfficial
02 Dec 2020, 15:03 Hi Thando, Thank you for your review. A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you. Please note that in the aim to speed up the resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved. Regards, Betway Team
Betway - South Africa's reply02 Dec 2020, 15:03
Official
Hi Thando, Thank you for your review. A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you. Please note that in the aim to speed up the resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved. Regards, Betway Team