LVds
Lauren Van der spuy
1 reviews | Active since Nov 2024
17 Nov 2024, 17:51
MISSING BETWAY MONEY AFTER ERROR MESSAGE!!!
I was playing gold blitz and an error message came up and i got kicked from the game. When i went back in to play further all my money was gone. Ive tried contacting support but with no success. I would like this sorted immediately please.
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Replies (2)
Betway - South Africa's replyOfficial
18 Nov 2024, 07:25Hi Lauren,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply18 Nov 2024, 07:25
Official
Hi Lauren,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
18 Nov 2024, 11:06Hi Lauren,
Please note that we are aware that some of our customers were affected with a Casino Balance display error, on our Betway exclusive games (Displayed as Raging River on your Transactional summary) during the evening of 05 November into 06 November 2024.
You will have noticed that the Casino Balance displayed in the game will have indicated a higher balance than what was shown on the main balance of the account.
This has been investigated and confirmed that due to an update the Casino balance was not updating correctly and thus the amount you had seen here was inaccurately displaying higher due to bets made not being deducted of the balance as shown.
This has been investigated and confirmed that due to an update the Casino balance was not updating correctly and thus the amount you had seen here was inaccurately displaying higher due to bets made not being deducted of the balance as shown.
Though we understand the frustrations in the inconsistency of the balances here, we assure you that no funds have disappeared and your transactional summary will indicate that bets placed and payouts won match up as it should.
Our sincere apologies for any inconvenience. You can review the transactional summary as this will indicate that the account balance does show the balance movement correctly and no funds are missing, outstanding, owed or to be refunded.
Regards,
Betway Team
Regards,
Betway Team
Betway - South Africa's reply18 Nov 2024, 11:06
Official
Hi Lauren,
Please note that we are aware that some of our customers were affected with a Casino Balance display error, on our Betway exclusive games (Displayed as Raging River on your Transactional summary) during the evening of 05 November into 06 November 2024.
You will have noticed that the Casino Balance displayed in the game will have indicated a higher balance than what was shown on the main balance of the account.
This has been investigated and confirmed that due to an update the Casino balance was not updating correctly and thus the amount you had seen here was inaccurately displaying higher due to bets made not being deducted of the balance as shown.
This has been investigated and confirmed that due to an update the Casino balance was not updating correctly and thus the amount you had seen here was inaccurately displaying higher due to bets made not being deducted of the balance as shown.
Though we understand the frustrations in the inconsistency of the balances here, we assure you that no funds have disappeared and your transactional summary will indicate that bets placed and payouts won match up as it should.
Our sincere apologies for any inconvenience. You can review the transactional summary as this will indicate that the account balance does show the balance movement correctly and no funds are missing, outstanding, owed or to be refunded.
Regards,
Betway Team
Regards,
Betway Team