TS
Tiaan S
1 reviews | Active since Dec 2025
30 Dec 2025, 19:20
****med on Betway app
I was busy playing on the app and someone hacked my account and stole R550. I went to check for a withdraw and saw a Standard bank atm request. I tried to reverse it but the person turned the reversal off and has a cooling off period. I went to the atm with the code and my money was gone. Betway doesn’t pick up their phone and the chat option doesn’t put me through to an agent. I am not the first person this is happening to, and I won’t be the last. Something needs to happen to protect us, because this never happens on Hollywood bets.
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Replies (5)TS
Tiaan S's updateReviewer Update
31 Dec 2025, 08:46Hi Tiaan, We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.
Please note that we have placed your account on a temporary suspension as part of the security review procedure. One of our team members will follow up with you soon to address any concerns you may have. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards,
Betway Team Betway
Please note that we have placed your account on a temporary suspension as part of the security review procedure. One of our team members will follow up with you soon to address any concerns you may have. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards,
Betway Team Betway
TS
Tiaan S's update31 Dec 2025, 08:46
Reviewer Update
Hi Tiaan, We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.
Please note that we have placed your account on a temporary suspension as part of the security review procedure. One of our team members will follow up with you soon to address any concerns you may have. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards,
Betway Team Betway
Please note that we have placed your account on a temporary suspension as part of the security review procedure. One of our team members will follow up with you soon to address any concerns you may have. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards,
Betway Team Betway
TS
Tiaan S's updateReviewer Update
31 Dec 2025, 08:48Yet you dont give the money back but block the account this does not fix the problem remove the option of withdrawing with cash send and let users only withdraw through bank accounts. There is alot of people that lost thousands of rands I was lucky to loose only R550.
TS
Tiaan S's update31 Dec 2025, 08:48
Reviewer Update
Yet you dont give the money back but block the account this does not fix the problem remove the option of withdrawing with cash send and let users only withdraw through bank accounts. There is alot of people that lost thousands of rands I was lucky to loose only R550.
Betway - South Africa's replyOfficial
31 Dec 2025, 13:07Hi Markham,
Thank you for your review and for taking our call. We appreciate the time you took to allow us to clarify the matter for you.
We will follow up with you to update you on the escalation regarding the security review of your account. We look forward to speaking with you soon.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards, Betway Team
Thank you for your review and for taking our call. We appreciate the time you took to allow us to clarify the matter for you.
We will follow up with you to update you on the escalation regarding the security review of your account. We look forward to speaking with you soon.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards, Betway Team
Betway - South Africa's reply31 Dec 2025, 13:07
Official
Hi Markham,
Thank you for your review and for taking our call. We appreciate the time you took to allow us to clarify the matter for you.
We will follow up with you to update you on the escalation regarding the security review of your account. We look forward to speaking with you soon.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards, Betway Team
Thank you for your review and for taking our call. We appreciate the time you took to allow us to clarify the matter for you.
We will follow up with you to update you on the escalation regarding the security review of your account. We look forward to speaking with you soon.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards, Betway Team
TS
Tiaan S's updateReviewer Update
20 Jan 2026, 14:43Hi Im still waiting for you security team or someone to contact me because they sms me to say I must change my password so I’ve done so and then I heard nothing back again.
TS
Tiaan S's update20 Jan 2026, 14:43
Reviewer Update
Hi Im still waiting for you security team or someone to contact me because they sms me to say I must change my password so I’ve done so and then I heard nothing back again.
Betway - South Africa's replyOfficial
20 Jan 2026, 15:09Hi Tiaan,
Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter promptly. One of our consultants will contact you shortly to assist you further. If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage. Regards, Betway Team
Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter promptly. One of our consultants will contact you shortly to assist you further. If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage. Regards, Betway Team
Betway - South Africa's reply20 Jan 2026, 15:09
Official
Hi Tiaan,
Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter promptly. One of our consultants will contact you shortly to assist you further. If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage. Regards, Betway Team
Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter promptly. One of our consultants will contact you shortly to assist you further. If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage. Regards, Betway Team