JK
Jabulani K
1 reviews | Active since Mar 2024
17 Oct 2025, 19:13
Malfunctioning app
Betway new app is complicated, when trying to place your bets an error message pops up It doesn't mark or highlight the issue on your ticket as it's supposed to be. Least to say about their live chat is worse.
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Replies (1)
Betway - South Africa's replyOfficial
20 Oct 2025, 07:31Hi Jabuulani,
We’re sorry to hear that your experience with the new Betway app has been frustrating.
The issue with error messages not clearly indicating what needs to be corrected on your bet slip is definitely something we’re looking into, as we understand how this can disrupt your betting experience. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regarding live chat support, we sincerely apologize for any inconvenience this has caused. We’re currently experiencing a high volume of queries, but please be assured that our team is doing its best to attend to each request as efficiently as possible. If you need assistance in the meantime, we encourage you to explore our alternative support channels, which can be found via the following link: https://www.betway.co.za/contactpage
On a positive note, we appreciate the improvements Betway has made in updating the platform, and with continued feedback from users like you, we’re confident that further enhancements will follow.
Thank you again for sharing your experience — your input is valuable and helps us improve.
Regards,
Betway Team
We’re sorry to hear that your experience with the new Betway app has been frustrating.
The issue with error messages not clearly indicating what needs to be corrected on your bet slip is definitely something we’re looking into, as we understand how this can disrupt your betting experience. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regarding live chat support, we sincerely apologize for any inconvenience this has caused. We’re currently experiencing a high volume of queries, but please be assured that our team is doing its best to attend to each request as efficiently as possible. If you need assistance in the meantime, we encourage you to explore our alternative support channels, which can be found via the following link: https://www.betway.co.za/contactpage
On a positive note, we appreciate the improvements Betway has made in updating the platform, and with continued feedback from users like you, we’re confident that further enhancements will follow.
Thank you again for sharing your experience — your input is valuable and helps us improve.
Regards,
Betway Team
Betway - South Africa's reply20 Oct 2025, 07:31
Official
Hi Jabuulani,
We’re sorry to hear that your experience with the new Betway app has been frustrating.
The issue with error messages not clearly indicating what needs to be corrected on your bet slip is definitely something we’re looking into, as we understand how this can disrupt your betting experience. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regarding live chat support, we sincerely apologize for any inconvenience this has caused. We’re currently experiencing a high volume of queries, but please be assured that our team is doing its best to attend to each request as efficiently as possible. If you need assistance in the meantime, we encourage you to explore our alternative support channels, which can be found via the following link: https://www.betway.co.za/contactpage
On a positive note, we appreciate the improvements Betway has made in updating the platform, and with continued feedback from users like you, we’re confident that further enhancements will follow.
Thank you again for sharing your experience — your input is valuable and helps us improve.
Regards,
Betway Team
We’re sorry to hear that your experience with the new Betway app has been frustrating.
The issue with error messages not clearly indicating what needs to be corrected on your bet slip is definitely something we’re looking into, as we understand how this can disrupt your betting experience. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regarding live chat support, we sincerely apologize for any inconvenience this has caused. We’re currently experiencing a high volume of queries, but please be assured that our team is doing its best to attend to each request as efficiently as possible. If you need assistance in the meantime, we encourage you to explore our alternative support channels, which can be found via the following link: https://www.betway.co.za/contactpage
On a positive note, we appreciate the improvements Betway has made in updating the platform, and with continued feedback from users like you, we’re confident that further enhancements will follow.
Thank you again for sharing your experience — your input is valuable and helps us improve.
Regards,
Betway Team