Lost money

R1000 lost. I used my sisters bank card this morning to make a deposit. The first one was 500 and it didnt reflect even after saying successful. I chatted to an agent that told me its been escalated and will reflect in my acc within 24 hrs. I later made another 500 deposit thinking it will reflect. Stupid me. I chatted to Thandolwethu that adviced me how to download a transaction via pdf on tymebank app that isnt doable. He ended the chat and adviced I contact when I have info. I am so disgusted by the service I got