TR
Tristan R
1 reviews | Active since Apr 2019
06 Nov 2024, 03:11
Loss of winnings and funds
I was busy playing Gold Blitz when an error message appeared and the game closed. Upon trying to go back in, all my winnings disappeared and I had zero money.
I tried contacting support using the live chat function but I was unsuccessful.
It appears I'm not the only one who had the problem today.
Helpful (0)
Replies (2)0
Replies (2)
Betway - South Africa's replyOfficial
06 Nov 2024, 07:11Hi Tristan,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply06 Nov 2024, 07:11
Official
Hi Tristan,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
06 Nov 2024, 20:45Hi Tristan
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
Betway - South Africa's reply06 Nov 2024, 20:45
Official
Hi Tristan
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team