nR
ntokozo R
1 reviews | Active since Jan 2024
22 Jan 2024, 06:02
Locking customers accounts with no reason
Betway has locked my account without even giving a reason why, I have tried to reach out for 2 weeks now in order to know why it was locked and how to unlock it but every agent I get on the chats even on call is of no help they just tell you to allow some time. Is this how this company treats their clients, after so much money we put into the company once they are enough with it they just lock you out.
Helpful (0)
Replies (2)0
Replies (2)
Betway - South Africa's replyOfficial
22 Jan 2024, 07:56Hi Ntokozo, Thank you for your review and for your patience in awaiting a follow-up from us.
As discussed, kindly send the following documents to ***
- Valid copy of ID (Front and Back)
- Selfie image of you holding your ID
- Bank Statement reflecting deposits made to Betway
- A letter confirming the dispute has been resolved between you and your bank
Once received, we will be happy to assist.
Regards,
Betway Team
As discussed, kindly send the following documents to ***
- Valid copy of ID (Front and Back)
- Selfie image of you holding your ID
- Bank Statement reflecting deposits made to Betway
- A letter confirming the dispute has been resolved between you and your bank
Once received, we will be happy to assist.
Regards,
Betway Team
Betway - South Africa's reply22 Jan 2024, 07:56
Official
Hi Ntokozo, Thank you for your review and for your patience in awaiting a follow-up from us.
As discussed, kindly send the following documents to ***
- Valid copy of ID (Front and Back)
- Selfie image of you holding your ID
- Bank Statement reflecting deposits made to Betway
- A letter confirming the dispute has been resolved between you and your bank
Once received, we will be happy to assist.
Regards,
Betway Team
As discussed, kindly send the following documents to ***
- Valid copy of ID (Front and Back)
- Selfie image of you holding your ID
- Bank Statement reflecting deposits made to Betway
- A letter confirming the dispute has been resolved between you and your bank
Once received, we will be happy to assist.
Regards,
Betway Team
nR
ntokozo R's updateReviewer Update
22 Jan 2024, 18:11The company is just committed to misleading their clients, you promised to send me a specific email address where I can send the documents and it been more than 5 hours and still no email. I have contacted my by and there is no dispute from their side they even sent a confirmation that what you are saying is ALL LIES.
nR
ntokozo R's update22 Jan 2024, 18:11
Reviewer Update
The company is just committed to misleading their clients, you promised to send me a specific email address where I can send the documents and it been more than 5 hours and still no email. I have contacted my by and there is no dispute from their side they even sent a confirmation that what you are saying is ALL LIES.