Locked account

Item: Betway - South Africa
Rating: 5
Author: Thandiwe N

I love betway but my account was hacked and someone took my money that I withdrew to my bank account and they reversed it to making it a standard bank instant withdrawal and they took my money , then my account was locked due to that , now I want them to unlock it since I have sent through all the required documents, till now they haven't and when call they tell me there is no feedback I should wait for 24hrs every time I call and there's money in my account please assist

Helpful (0)

Replies (3)

Betway - South Africa's replyOfficial

12 Jun 2025, 15:46

Hi Thandiwe,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.

Regards,

Betway Team

Betway - South Africa's reply12 Jun 2025, 15:46

Official

Hi Thandiwe,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.

Regards,

Betway Team

Thandiwe N's updateReviewer Update

14 Jun 2025, 07:44

Can I please be assisted please with changing to my number cos when I call they say it's re instated but I cannot login using tgat number

Thandiwe N's update14 Jun 2025, 07:44

Reviewer Update

Can I please be assisted please with changing to my number cos when I call they say it's re instated but I cannot login using tgat number

Betway - South Africa's replyOfficial

17 Jun 2025, 07:27

Hi Thandiwe,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.

Regards,

Betway Team

Betway - South Africa's reply17 Jun 2025, 07:27

Official

Hi Thandiwe,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.

Regards,

Betway Team