KM
Karabo M
1 reviews | Active since Aug 2026
31 Aug 2026, 07:50
Locked account
After winning 7k I withdraw it and when I wanted to check how far my withdrawal process is going betway decided to lock my account. I've been sending emails which they don't reply to. Called an waited on the line for hours till airtime runs out. Tried to communicate with them via their chatlive still on response. I'm so disappointed cause when we make deposits they don't block or lock our accounts now that I made a withdrawal my account is locked. I'm hurt and what is frustrating they don't reply or communicate the reasons why they locked the account
Helpful (0)
Replies (6)0
Replies (6)
Betway - South Africa's replyOfficial
31 Aug 2026, 15:52Hi Karabo,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply31 Aug 2026, 15:52
Official
Hi Karabo,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
KM
Karabo M's updateReviewer Update
31 Aug 2026, 19:44I would appreciate it if the response is fast so I can regain my trust on you
KM
Karabo M's update31 Aug 2026, 19:44
Reviewer Update
I would appreciate it if the response is fast so I can regain my trust on you
Betway - South Africa's replyOfficial
01 Sept 2026, 11:04Hi Karabo,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply01 Sept 2026, 11:04
Official
Hi Karabo,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
KM
Karabo M's updateReviewer Update
01 Sept 2026, 21:17Finally received a call today and they informed me that my account is under review and I should check with the support team after 48hours. Thou no reasons were given for why my account is going through standard review. I will wait for that 48 hours and hope the matter will be resolved soonest
KM
Karabo M's update01 Sept 2026, 21:17
Reviewer Update
Finally received a call today and they informed me that my account is under review and I should check with the support team after 48hours. Thou no reasons were given for why my account is going through standard review. I will wait for that 48 hours and hope the matter will be resolved soonest
KM
Karabo M's updateReviewer Update
03 Sept 2026, 09:47This is frustrating the support team will make you wait hours before they can assist you and I was told to check with them after 48hours and I don't have feedback. I understand you guys do reviews but why you now taking too much time to conclude them. I want my money
KM
Karabo M's update03 Sept 2026, 09:47
Reviewer Update
This is frustrating the support team will make you wait hours before they can assist you and I was told to check with them after 48hours and I don't have feedback. I understand you guys do reviews but why you now taking too much time to conclude them. I want my money
KM
Karabo M's updateReviewer Update
03 Sept 2026, 19:24Thank you my account is unlocked but my money is missing all I see is refund. I made a withdrawal of a total amount of R3000 and a 1voucher of R84 and my account was left with R900 something but When I login I got R380 only why where did my money go.
KM
Karabo M's update03 Sept 2026, 19:24
Reviewer Update
Thank you my account is unlocked but my money is missing all I see is refund. I made a withdrawal of a total amount of R3000 and a 1voucher of R84 and my account was left with R900 something but When I login I got R380 only why where did my money go.