Locked account

Item: Betway - South Africa
Rating: 1
Author: Kutollo M

Betway closed my account on the 12th of February 2022 with an undisclosed amount of money. I called them and they requested some documents which I sent the following day the 13th. I called them for feedback and follow up. On the 17th they requested the documents again and I sent them the same day. I contacted them several times and on the 04th of March they requested the documents again and I sent them. On Monday the 07th they said it will be unlocked within 2 days and it wasn't. And today the 09th in the morning I contacted them they said it will be unlocked in the afternoon. at 21h15 I contacted them once more and what I got is I should give it time. The same respond I got since the 13th of February.

Its almost a month now since my account is locked.

Helpful (0)

Replies (1)

Betway - South Africa's replyOfficial

10 Mar 2022, 09:57

Hi Kutollo,

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team

Betway - South Africa's reply10 Mar 2022, 09:57

Official