SM
Samkelo M

1 reviews | Active since Sept 2026

08 Sept 2026, 07:33

Locked account

I’m really disappointed with the level of customer support I’ve been receiving.

I’ve sent emails & DM’s and the response times have been extremely slow, and whenever I try calling, I’m unable to get through to an agent.

It’s frustrating having to contact you through multiple channels and still not getting proper assistance. Please can someone from your support team get back to me and address my issue as soon as possible?

It's been a month of my account being on “ standard review “ and I can't continue to bet on games & access my money. I made a betslip and haven’t been able to login since, it says my account is locked I don’t know for what reason and it’s been a whole month.

0
Replies (1)
Betway - South Africa
Betway - South Africa's reply08 Sept 2026, 08:51
Official
Hi Samkelo, Thank you for your review and for your patience in awaiting a follow-up from us.  We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards,Betway Team