Item: Betway - South Africa
Rating: 1
Author: Zwivhuya Z

Betway - South Africa's replyOfficial

31 Dec 2024, 09:04

Hi Zwivhuya,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.

Regards,

Betway Team

Betway - South Africa's reply31 Dec 2024, 09:04

Official

Hi Zwivhuya,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.

Regards,

Betway Team

ZZ

Zwivhuya Z's updateReviewer Update

31 Dec 2024, 09:12

If you can't unlock my account please refund my money.

ZZ

Zwivhuya Z's update31 Dec 2024, 09:12

Reviewer Update

If you can't unlock my account please refund my money.

ZZ

Zwivhuya Z's updateReviewer Update

31 Dec 2024, 15:47

I contacted betway and they told me in order for my my account to be unlocked i need to send documents, which i did but now they are telling me there is.no much information to offer but my account is under standard review and it'll take a while .

ZZ

Zwivhuya Z's update31 Dec 2024, 15:47

Reviewer Update

I contacted betway and they told me in order for my my account to be unlocked i need to send documents, which i did but now they are telling me there is.no much information to offer but my account is under standard review and it'll take a while .

ZZ

Zwivhuya Z's updateReviewer Update

03 Jan 2025, 14:11

Many people are crying about locked accounts and being on review for over 5 months. My account is also locked when i do follow up i am told my account is under review and it will take a while .clearly betway is just locking people's accounts and taking their money .Unlock our accounts and give us our money. Some of us don't have any means to make an income. What are we supposed to do when you lock our accounts with our money ins

ZZ

Zwivhuya Z's update03 Jan 2025, 14:11

Reviewer Update

Many people are crying about locked accounts and being on review for over 5 months. My account is also locked when i do follow up i am told my account is under review and it will take a while .clearly betway is just locking people's accounts and taking their money .Unlock our accounts and give us our money. Some of us don't have any means to make an income. What are we supposed to do when you lock our accounts with our money ins

Betway - South Africa's replyOfficial

06 Jan 2025, 11:01

Hi Zwivhuya,

Thank you for your review and for your patience in awaiting a follow up from us.

Kindly note that you will received detailed communication on email regarding the account from the relevant department.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team

Betway - South Africa's reply06 Jan 2025, 11:01

Official

Hi Zwivhuya,

Thank you for your review and for your patience in awaiting a follow up from us.

Kindly note that you will received detailed communication on email regarding the account from the relevant department.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team

ZZ

Zwivhuya Z's updateReviewer Update

09 Jan 2025, 11:15

It's been a while ,waiting for this follow up. Please do something.

ZZ

Zwivhuya Z's update09 Jan 2025, 11:15

Reviewer Update

It's been a while ,waiting for this follow up. Please do something.

Betway - South Africa's replyOfficial

10 Jan 2025, 08:05

Hi Zwivhuya,

Our team will reach out to you during the course of the day for further updates.

Regards,

Betway Team

Betway - South Africa's reply10 Jan 2025, 08:05

Official

Hi Zwivhuya,

Our team will reach out to you during the course of the day for further updates.

Regards,

Betway Team

ZZ

Zwivhuya Z's updateReviewer Update

11 Jan 2025, 06:59

Hi betway,

I did not receive any communication from your team.

ZZ

Zwivhuya Z's update11 Jan 2025, 06:59

Reviewer Update

Hi betway,

I did not receive any communication from your team.

ZZ

Zwivhuya Z's updateReviewer Update

13 Jan 2025, 13:40

Hi ,I am still waitin for communication ,since Friday.

ZZ

Zwivhuya Z's update13 Jan 2025, 13:40

Reviewer Update

Hi ,I am still waitin for communication ,since Friday.

ZZ

Zwivhuya Z's updateReviewer Update

14 Jan 2025, 09:34

Can you please reply me.

ZZ

Zwivhuya Z's update14 Jan 2025, 09:34

Reviewer Update

Can you please reply me.

Betway - South Africa's replyOfficial

14 Jan 2025, 10:27

Hi Zwivhuya,

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.

Regards,
Betway Team

Betway - South Africa's reply14 Jan 2025, 10:27

Official

Hi Zwivhuya,

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.

Regards,
Betway Team

ZZ

Zwivhuya Z's updateReviewer Update

18 Jan 2025, 13:19

Every time when i contact you guys you say you don't have any information to offer and i should be patient. The other day one of your agents called me and said he was waiting for feedback and he will call again later that day with the feedback. But he didn't call. My patience has run out now please give me my money back because you are not willing to unlock my account. How long is unlocking an account supposed to take ? Always you keep saying you are investigating. Your service is not it ,i wouldn't recommend.

ZZ

Zwivhuya Z's update18 Jan 2025, 13:19

Reviewer Update

Every time when i contact you guys you say you don't have any information to offer and i should be patient. The other day one of your agents called me and said he was waiting for feedback and he will call again later that day with the feedback. But he didn't call. My patience has run out now please give me my money back because you are not willing to unlock my account. How long is unlocking an account supposed to take ? Always you keep saying you are investigating. Your service is not it ,i wouldn't recommend.

ZZ

Zwivhuya Z's updateReviewer Update

20 Jan 2025, 10:20

Please attend my queries.

ZZ

Zwivhuya Z's update20 Jan 2025, 10:20

Reviewer Update

Please attend my queries.

ZZ

Zwivhuya Z's updateReviewer Update

20 Jan 2025, 14:05

???

ZZ

Zwivhuya Z's update20 Jan 2025, 14:05

Reviewer Update

???

ZZ

Zwivhuya Z's updateReviewer Update

21 Jan 2025, 09:46

Your customer service is the worst. Can you please attend my queries.

ZZ

Zwivhuya Z's update21 Jan 2025, 09:46

Reviewer Update

Your customer service is the worst. Can you please attend my queries.

ZZ

Zwivhuya Z's updateReviewer Update

21 Jan 2025, 09:48

Can you please answer me. I need my money back please your customer service is the worst ever. Since 31 December you are failing to provide me with answers why my account was locked yet you don't even reply our messages. Why don't you just refund my money?? I am tired of waiting.

ZZ

Zwivhuya Z's update21 Jan 2025, 09:48

Reviewer Update

Can you please answer me. I need my money back please your customer service is the worst ever. Since 31 December you are failing to provide me with answers why my account was locked yet you don't even reply our messages. Why don't you just refund my money?? I am tired of waiting.

Betway - South Africa's replyOfficial

21 Jan 2025, 14:10

Hi Zwivhuya,

We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations.

We've also addressed your recent query with a detailed response in your inbox.

Our team carefully considered your concerns and provided feedback to resolve the issues.

Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding.

Thank you again for your valuable feedback.

Regards,
Betway Team

Betway - South Africa's reply21 Jan 2025, 14:10

Official

Hi Zwivhuya,

We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations.

We've also addressed your recent query with a detailed response in your inbox.

Our team carefully considered your concerns and provided feedback to resolve the issues.

Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding.

Thank you again for your valuable feedback.

Regards,
Betway Team

Betway - South Africa's replyOfficial

22 Jan 2025, 11:39

Hi Zwivhuya,

Our team will reach out to you during the course of the day for further updates.

Regards,

Betway Team

Betway - South Africa's reply22 Jan 2025, 11:39

Official

Hi Zwivhuya,

Our team will reach out to you during the course of the day for further updates.

Regards,

Betway Team

ZZ

Zwivhuya Z's updateReviewer Update

22 Jan 2025, 19:27

Your team did not reach out.

ZZ

Zwivhuya Z's update22 Jan 2025, 19:27

Reviewer Update

Your team did not reach out.

Betway - South Africa's replyOfficial

23 Jan 2025, 15:11

Hi Zwivhuya,

We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations.

We've also addressed your recent query with a detailed response in your inbox.

Our team carefully considered your concerns and provided feedback to resolve the issues.

Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding.

Thank you again for your valuable feedback.

Regards,
Betway Team

Betway - South Africa's reply23 Jan 2025, 15:11

Official

Hi Zwivhuya,

We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations.

We've also addressed your recent query with a detailed response in your inbox.

Our team carefully considered your concerns and provided feedback to resolve the issues.

Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding.

Thank you again for your valuable feedback.

Regards,
Betway Team

ZZ

Zwivhuya Z's updateReviewer Update

23 Jan 2025, 15:44

I saw the email and thanks. But why are you not saying anything about the money?

ZZ

Zwivhuya Z's update23 Jan 2025, 15:44

Reviewer Update

I saw the email and thanks. But why are you not saying anything about the money?

Betway - South Africa's replyOfficial

23 Jan 2025, 16:30

Hi Zwivhuya,

Thank you for your review and for your patience in awaiting a follow-up from us.

We have communicated to you privately on this platform providing feedback regarding your query.

Regards,

Betway Team

Betway - South Africa's reply23 Jan 2025, 16:30

Official

Hi Zwivhuya,

Thank you for your review and for your patience in awaiting a follow-up from us.

We have communicated to you privately on this platform providing feedback regarding your query.

Regards,

Betway Team

Betway - South Africa's replyOfficial

24 Jan 2025, 08:01

Hi Zwivhuya,

Thank you for your review and for your patience in awaiting a follow-up from us.

That is correct please do allow sometime for this payment to be completed once this has been done we will contact you to provide the update.

Thank you for your understanding and patience. We appreciate your cooperation.

Regards,

Betway Team

Betway - South Africa's reply24 Jan 2025, 08:01

Official

Hi Zwivhuya,

Thank you for your review and for your patience in awaiting a follow-up from us.

That is correct please do allow sometime for this payment to be completed once this has been done we will contact you to provide the update.

Thank you for your understanding and patience. We appreciate your cooperation.

Regards,

Betway Team

ZZ

Zwivhuya Z's updateReviewer Update

24 Jan 2025, 08:30

Thank you so much for all the help. It's sad to no longer be a part of betway services. I will allow some time .Thank you once again

ZZ

Zwivhuya Z's update24 Jan 2025, 08:30

Reviewer Update

Thank you so much for all the help. It's sad to no longer be a part of betway services. I will allow some time .Thank you once again

Betway - South Africa's replyOfficial

24 Jan 2025, 09:15

Hi Zwivhuya,

Thank you for your review,

We appreciate your patience, cooperation and understanding in this matter.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.

Regards,
Betway Team

Betway - South Africa's reply24 Jan 2025, 09:15

Official

Hi Zwivhuya,

Thank you for your review,

We appreciate your patience, cooperation and understanding in this matter.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.

Regards,
Betway Team

Locked account