TK
Thabiso K
1 reviews | Active since Feb 2026
11 Feb 2026, 17:31
Locked account
My account has been locked for months after trying to withdraw my winnings. I have been asked to send verification documents and I did but everytime I contact them asking for my account to be unblocked I get nothing but same answers from different agents. Please help me. I have had my account for years to be locked for no given reason at all.
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
12 Feb 2026, 07:50Hi Thabiso,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply12 Feb 2026, 07:50
Official
Hi Thabiso,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
TK
Thabiso K's updateReviewer Update
12 Feb 2026, 08:36Hi, please I need my account unlocked. Please
TK
Thabiso K's update12 Feb 2026, 08:36
Reviewer Update
Hi, please I need my account unlocked. Please
Betway - South Africa's replyOfficial
12 Feb 2026, 14:22Hi Thabiso,
Thank you for your patience while we reviewed your account.
We’re pleased to inform you that your account has now been successfully unlocked, and the review process has been concluded. You may resume using our platform as normal.
To help avoid similar issues in the future, we kindly recommend fami****izing yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions
Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage.
Thank you for choosing Betway, and we look forward to continuing to serve you.
Regards,
Betway Team
Betway - South Africa's reply12 Feb 2026, 14:22
Official
Hi Thabiso,
Thank you for your patience while we reviewed your account.
We’re pleased to inform you that your account has now been successfully unlocked, and the review process has been concluded. You may resume using our platform as normal.
To help avoid similar issues in the future, we kindly recommend fami****izing yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions
Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage.
Thank you for choosing Betway, and we look forward to continuing to serve you.
Regards,
Betway Team