SN
Siyasanga N
1 reviews | Active since Nov 2018
02 Nov 2023, 00:10
Lack of service and empathy
I made a deposit erroneously of R3200 on the 25/10/2023 into my Betway account, I realised my mistake just minutes later and I went into my betway app to try withdraw the money as it was for my child's medical aid, till this day, I have been sent from pillar to post and I've even emailed their support line and has received no help, one of their agents had such an attitude and told me i should 1st play with the whole amount then they will only refund me. I need this money to pay my child's medical aid as in like yesterday but I am not getting any assistance. The funds have been sitting in the withdrawal stage and waiting for approval.
Helpful (0)
Replies (6)0
Replies (6)
Betway - South Africa's replyOfficial
02 Nov 2023, 07:54 Hi Siyasanga,
Thank you for your review and patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply02 Nov 2023, 07:54
Official
Hi Siyasanga,
Thank you for your review and patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
02 Nov 2023, 14:59Hi Siyasanga,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
We have received your email and we are looking into this matter for you.
We have received your email and we are looking into this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply02 Nov 2023, 14:59
Official
Hi Siyasanga,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
We have received your email and we are looking into this matter for you.
We have received your email and we are looking into this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
SN
Siyasanga N's updateReviewer Update
02 Nov 2023, 17:43Betway. We have refunded your pending withdrawal(s) due to outstanding documents. Please access "Menu" and "Messages" in your account for more information. Just got this message not sure what to make of it
SN
Siyasanga N's update02 Nov 2023, 17:43
Reviewer Update
Betway. We have refunded your pending withdrawal(s) due to outstanding documents. Please access "Menu" and "Messages" in your account for more information. Just got this message not sure what to make of it
Betway - South Africa's replyOfficial
03 Nov 2023, 09:08Hi Siyasanga,
Thank you for your review and patience in awaiting a follow-up from us.
Kindly note that the funds have been refunded back to your Betway account, please log into your account and request the withdrawal kindly ensure that you make use of the same bank account that funds was deposited from.
Looking forward to your reply on this in order for us to process the withdrawal.
Regards,
Betway Team
Kindly note that the funds have been refunded back to your Betway account, please log into your account and request the withdrawal kindly ensure that you make use of the same bank account that funds was deposited from.
Looking forward to your reply on this in order for us to process the withdrawal.
Regards,
Betway Team
Betway - South Africa's reply03 Nov 2023, 09:08
Official
Hi Siyasanga,
Thank you for your review and patience in awaiting a follow-up from us.
Kindly note that the funds have been refunded back to your Betway account, please log into your account and request the withdrawal kindly ensure that you make use of the same bank account that funds was deposited from.
Looking forward to your reply on this in order for us to process the withdrawal.
Regards,
Betway Team
Kindly note that the funds have been refunded back to your Betway account, please log into your account and request the withdrawal kindly ensure that you make use of the same bank account that funds was deposited from.
Looking forward to your reply on this in order for us to process the withdrawal.
Regards,
Betway Team
SN
Siyasanga N's updateReviewer Update
03 Nov 2023, 11:05Thank you Betway for the speedy response, it's a pity I had to take matters this far, please ask your agents to do better and to care about the outcome. But all in all I am grateful for your assistance.
SN
Siyasanga N's update03 Nov 2023, 11:05
Reviewer Update
Thank you Betway for the speedy response, it's a pity I had to take matters this far, please ask your agents to do better and to care about the outcome. But all in all I am grateful for your assistance.
Betway - South Africa's replyOfficial
03 Nov 2023, 11:48Hi Siyasanga,
Thank you for your review and for your patience in awaiting a follow up from us.
Kindly note this reply as confirmation of the resolution of this matter.
We thank you again and hope that your future experience with Betway will be much improved going forward.
Regards,
Betway Team
Betway - South Africa's reply03 Nov 2023, 11:48
Official
Hi Siyasanga,
Thank you for your review and for your patience in awaiting a follow up from us.
Kindly note this reply as confirmation of the resolution of this matter.
We thank you again and hope that your future experience with Betway will be much improved going forward.
Regards,
Betway Team