I've sent my FICA docs, process my withdrawal

If I could rate you a zero I would. I have been trying to withdraw funds since Saturday and I keep getting an sms saying I must email my FICA docs. I have emailed your FICA team multiple times sending my documents and they still send me the same stupid email. To make matters worse every time I receive that sms the funds get returned into my account and I have to withdraw the funds again. This is no longer the same amount I had initially withdrawn as I get tempted to withdraw less and less each time you return the funds. I have used your live chat platform and this afternoon I was told by Clint that my documents have been uploaded and I should allow some time for the documents to be approved, I took his word and let it go. Now again at 18:37 I receive your stupid email requesting my FICA docs again!!!!! This is so frustrating, I WILL NOT EMAIL MY DOCUMENTS AGAIN as I have already done so multiple times. Depositing funds isn't this complicated, yet withdrawing funds has become such a pain. It's almost like it's intentional. Please can someone sort this out, check your mailbox and process my documents.

It's clear from all the reviews here on Hello Peter that I'm not the first person to experience this issue, you'd think a big company like Betway would go out of their way to ensure this doesn't happen again but clearly all you're interested in is the inflows. Highly disappointing.