AH
Adele H
1 reviews | Active since Sept 2022
19 Dec 2023, 18:09
I've called regularly to explain that I'm unable to withdraw
I've called regularly to explain that I'm unable to withdraw. They requested numerous documents from me multiple times and I submitted multiple times. But every time they come up with a new excuse for why they can't do a special withdrawal EFT into my bank account for money owed to me. They close every call logged within 48 hours, so I have to keep logging it and it never gets resolved. I've also sent numerous emails which are ignored and tried to speak to a supervisor but never get through. This is ***** and they easily get away with it because they're so big.
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Replies (2)
Betway - South Africa's replyOfficial
20 Dec 2023, 08:24Hi Adele, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply20 Dec 2023, 08:24
Official
Hi Adele, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's replyOfficial
20 Dec 2023, 09:58Hi Adele, Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply20 Dec 2023, 09:58
Official
Hi Adele, Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team