Incorrect resulting

Hello Peter

I'm writing this with so much disappointment from Betway.

Wednesday the 11th December 2024 I placed a bet of 3 legs, of which all of them won but one last leg was deemed as a loss before it could even finish, so I raised the issue with them from that very same date and the said that the issue will be escalated, so I waited and a day passed, hoping that I would get a feedback from them, I got nothing...

I sent their support service team an email telling them about the issue and they also said that it was escalated and that it would be resolved within 24-48 hours but to this point my problem has not been resolved....

I'm just left in the dark, I don't know who to contact for help because their chat bot agents sing the same tune, more like stereotypes.. you won't get help from them.

Please help.