Incorrect result

I would like to express my disappointment on the run-around I'm being given by the Betway support team, without any resolution to my query.

I played three games for early morning Saturday 28th August, with betslip ID ***, and placed over 9.5 corners for all three games. All three games managed over 9.5 corners but to my surprise one game was marked as a loss. This is the Major League Soccer game between CF Montreal and Toronto FC, the game finished with 10 corners.

I made contact with the first support consultant on the Betway app chat-box on Saturday morning, he checked the fixture and acknowledged the error on the resulting of that match by Betway, and said he would escalate to the department that does the results. He said this would be resolved within 24 to 36 hours. This time passed and i hadn't got any resolution or feedback.

I then made contact again using the chat-box and another consultant responded, who again acknowledged the error and said she will escalate to the traders and this would be resolved the same day. She said she will give me a call once resolved. Yesterday passed without a call and today is almost over and I feel like if I make contact via the same chat-box I will get another consultant who will still make the same promises as before.

The match is there online to verify the final statistics so I am not sure what is causing the delay. The official Major League Soccer website has the statistics for the match as well as every other sporting app e.g. Flashscore, Livescore e.t.c. They all have the same statistic that the game in question finished with 10 corners.

This issue has left me with a lot of distrust of Betway, i know errors can happen sometimes but it shouldn't take this long to resolve, at the expense of the player.