TL
Takalani L
1 reviews | Active since Aug 2026
18 Aug 2026, 22:28
inactive on my account without any proper reason
every time i wanna access my account it says inactive and when i contact the say my account is under stand review and i didn’t do anything wrong it just happened after a big win why is betway doing this
Helpful (0)
Replies (5)0
Replies (5)
Betway - South Africa's replyOfficial
19 Aug 2026, 08:45Hi Takalani, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,Betway Team
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,Betway Team
Betway - South Africa's reply19 Aug 2026, 08:45
Official
Hi Takalani, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,Betway Team
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,Betway Team
TL
Takalani L's updateReviewer Update
19 Aug 2026, 09:50it has now been more than 24–48 hours since this matter has happened and my account is still inactive. I have also not received any formal feedback explaining why my account was deactivated or when the issue will be resolved. i have sent you my id via email,website .
I have been trying to get assistance through your customer support channels, but I am still left without a clear explanation or resolution.if i don’t get any assistance from you then i have to report this issue to the gambling board because its unfair what your going and making me go through.because this issue is something that can be resolved within a day or two but now it has been almost a week.
I would appreciate this matter being escalated and resolved as soon as possible.
I have been trying to get assistance through your customer support channels, but I am still left without a clear explanation or resolution.if i don’t get any assistance from you then i have to report this issue to the gambling board because its unfair what your going and making me go through.because this issue is something that can be resolved within a day or two but now it has been almost a week.
I would appreciate this matter being escalated and resolved as soon as possible.
TL
Takalani L's update19 Aug 2026, 09:50
Reviewer Update
it has now been more than 24–48 hours since this matter has happened and my account is still inactive. I have also not received any formal feedback explaining why my account was deactivated or when the issue will be resolved. i have sent you my id via email,website .
I have been trying to get assistance through your customer support channels, but I am still left without a clear explanation or resolution.if i don’t get any assistance from you then i have to report this issue to the gambling board because its unfair what your going and making me go through.because this issue is something that can be resolved within a day or two but now it has been almost a week.
I would appreciate this matter being escalated and resolved as soon as possible.
I have been trying to get assistance through your customer support channels, but I am still left without a clear explanation or resolution.if i don’t get any assistance from you then i have to report this issue to the gambling board because its unfair what your going and making me go through.because this issue is something that can be resolved within a day or two but now it has been almost a week.
I would appreciate this matter being escalated and resolved as soon as possible.
Betway - South Africa's replyOfficial
19 Aug 2026, 12:15Hi Takalani,
Thank you for your review and for taking our call. We appreciate the time in allowing us to clarify this matter for you.
At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Thank you for your review and for taking our call. We appreciate the time in allowing us to clarify this matter for you.
At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply19 Aug 2026, 12:15
Official
Hi Takalani,
Thank you for your review and for taking our call. We appreciate the time in allowing us to clarify this matter for you.
At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Thank you for your review and for taking our call. We appreciate the time in allowing us to clarify this matter for you.
At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
TL
Takalani L's updateReviewer Update
21 Aug 2026, 12:18I am following up once again regarding my account. It has now been one full week since my account was restricted and I have still not received any proper update regarding the outcome of the review.
I have been patient and have given your team sufficient time to investigate the matter. However, I am still unable to access my account, despite you confirming that my winnings are still reflected on the account.
Please understand that this situation is causing unnecessary stress and uncer*****y. I need a clear explanation of what is happening with my account and when I can expect the review to be completed.
If the review is still ongoing, please provide me with the current status and an estimated completion date rather than simply asking me to continue waiting.
I would appreciate this matter being escalated urgently and a meaningful response provided as soon as possible.
I have been patient and have given your team sufficient time to investigate the matter. However, I am still unable to access my account, despite you confirming that my winnings are still reflected on the account.
Please understand that this situation is causing unnecessary stress and uncer*****y. I need a clear explanation of what is happening with my account and when I can expect the review to be completed.
If the review is still ongoing, please provide me with the current status and an estimated completion date rather than simply asking me to continue waiting.
I would appreciate this matter being escalated urgently and a meaningful response provided as soon as possible.
TL
Takalani L's update21 Aug 2026, 12:18
Reviewer Update
I am following up once again regarding my account. It has now been one full week since my account was restricted and I have still not received any proper update regarding the outcome of the review.
I have been patient and have given your team sufficient time to investigate the matter. However, I am still unable to access my account, despite you confirming that my winnings are still reflected on the account.
Please understand that this situation is causing unnecessary stress and uncer*****y. I need a clear explanation of what is happening with my account and when I can expect the review to be completed.
If the review is still ongoing, please provide me with the current status and an estimated completion date rather than simply asking me to continue waiting.
I would appreciate this matter being escalated urgently and a meaningful response provided as soon as possible.
I have been patient and have given your team sufficient time to investigate the matter. However, I am still unable to access my account, despite you confirming that my winnings are still reflected on the account.
Please understand that this situation is causing unnecessary stress and uncer*****y. I need a clear explanation of what is happening with my account and when I can expect the review to be completed.
If the review is still ongoing, please provide me with the current status and an estimated completion date rather than simply asking me to continue waiting.
I would appreciate this matter being escalated urgently and a meaningful response provided as soon as possible.
Betway - South Africa's replyOfficial
25 Aug 2026, 15:06Hi Takalani, Thank you for your review and for your patience in awaiting a follow-up from us. We have attempted to contact you; however, we were unfortunately unable to reach you. Kindly advise on a convenient time for us to contact you to discuss the matter further. Your response will be greatly appreciated. Regards, Betway Team
Betway - South Africa's reply25 Aug 2026, 15:06
Official
Hi Takalani, Thank you for your review and for your patience in awaiting a follow-up from us. We have attempted to contact you; however, we were unfortunately unable to reach you. Kindly advise on a convenient time for us to contact you to discuss the matter further. Your response will be greatly appreciated. Regards, Betway Team