MM
Motanki M
1 reviews | Active since Dec 2025
30 Dec 2025, 06:39
Impossible to withdraw funds and they are not helping
I had my Betway account since 2019, never had a problem with withdrawals. But this time the service is very poor and minimum to none assistance from the agent, they only sent AI responses that my account is under standard review. Been trying to withdraw funds since the 22nd of December, but still even today there is no funds in my account, their so called Betway cash collect which is supposed to be immediate is also taking forever to clear.
Helpful (0)
Replies (5)0
Replies (5)
Betway - South Africa's replyOfficial
30 Dec 2025, 08:37Hi Motanki,
Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter promptly.
One of our consultants will contact you today between 08h00 and 17h00 to assist you further.
If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply30 Dec 2025, 08:37
Official
Hi Motanki,
Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter promptly.
One of our consultants will contact you today between 08h00 and 17h00 to assist you further.
If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage.
Regards,
Betway Team
MM
Motanki M's updateReviewer Update
30 Dec 2025, 08:53It doesn’t make sense that you are directing me to your chat bots that is not going to address my issue. Can you please address this ASSP. I have been talking to your bots the whole of last week.
Also, why is my account under standard review? When I deposit, there is no review, place bets, no review but when I withdraw the money I won you are reviewing my account? After more than 5 years using this account, depositing and placing bets almost every week. Release my money
Also, why is my account under standard review? When I deposit, there is no review, place bets, no review but when I withdraw the money I won you are reviewing my account? After more than 5 years using this account, depositing and placing bets almost every week. Release my money
MM
Motanki M's update30 Dec 2025, 08:53
Reviewer Update
It doesn’t make sense that you are directing me to your chat bots that is not going to address my issue. Can you please address this ASSP. I have been talking to your bots the whole of last week.
Also, why is my account under standard review? When I deposit, there is no review, place bets, no review but when I withdraw the money I won you are reviewing my account? After more than 5 years using this account, depositing and placing bets almost every week. Release my money
Also, why is my account under standard review? When I deposit, there is no review, place bets, no review but when I withdraw the money I won you are reviewing my account? After more than 5 years using this account, depositing and placing bets almost every week. Release my money
MM
Motanki M's updateReviewer Update
30 Dec 2025, 09:26I just spoke to one of your agent and the only thing I got from that call was the script you guys gave them to tell all your customers. This is ridiculous and very disappointing that I can still deposit and still make bets but when I want to withdraw you are telling me about the account being on standard review?????????
MM
Motanki M's update30 Dec 2025, 09:26
Reviewer Update
I just spoke to one of your agent and the only thing I got from that call was the script you guys gave them to tell all your customers. This is ridiculous and very disappointing that I can still deposit and still make bets but when I want to withdraw you are telling me about the account being on standard review?????????
MM
Motanki M's updateReviewer Update
30 Dec 2025, 11:39Anyone with Laurence Michel contact? We can’t have a lot of people complaining about one thing and y’all are not doing anything about it.
MM
Motanki M's update30 Dec 2025, 11:39
Reviewer Update
Anyone with Laurence Michel contact? We can’t have a lot of people complaining about one thing and y’all are not doing anything about it.
Betway - South Africa's replyOfficial
31 Dec 2025, 16:52Hi Motanki,
Thank you for your patience while we reviewed your account.
We’re pleased to inform you that your account has now been successfully unlocked, and the review process has been concluded. You may resume using our platform as normal.
To help avoid similar issues in the future, we kindly recommend fami****izing yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions
Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage.
Thank you for choosing Betway, and we look forward to continuing to serve you.
Regards,
Betway Team
Betway - South Africa's reply31 Dec 2025, 16:52
Official
Hi Motanki,
Thank you for your patience while we reviewed your account.
We’re pleased to inform you that your account has now been successfully unlocked, and the review process has been concluded. You may resume using our platform as normal.
To help avoid similar issues in the future, we kindly recommend fami****izing yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions
Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage.
Thank you for choosing Betway, and we look forward to continuing to serve you.
Regards,
Betway Team