I'm struggling to un...

Hi Vuyisile, We are investigating this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.  We appreciate you taking the time to provide us with your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do to allow you the best experience while betting your way.  At Betway, we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued betters the best service and betting platform.  Thank you for sharing the thrill and the love of the game with us as part of the Betway family.  And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage  Regards, Betway Team